Field Hospital Enrollment Specialist (Bilingual Spanish)

Job Description

Job Description

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. 

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions .

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity:  We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls:  We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself:  We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first:  We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios:  Pair Team collects $9M for Medicaid-based care

The Field Hospital Enrollment Specialist serves as Pair Team's on-site presence within hospital emergency departments and inpatient units. This role is responsible for identifying eligible Medi-Cal and Medicare patients, educating them about Enhanced Care Management, and supporting enrollment into Pair Team's care navigation program before or shortly after discharge.

This is a patient-facing outreach role embedded within a fast-paced hospital environment. You will work closely with hospital social workers, case managers, nurses, registration teams, and other hospital staff to identify eligible patients and create a smooth enrollment experience. This role does not provide clinical care, conduct assessments, or perform ongoing care coordination. This role will be based on-site at one of Pair Team's hospital partner locations in Fresno County, Stanislaus County, or Los Angeles County.

• Review daily patient census reports and partner with hospital teams to identify and prioritize eligible Medi-Cal and Medicare patients.
• Conduct in-person bedside outreach in emergency departments, observation units, triage areas, and inpatient units.
• Verify patient eligibility, including active coverage, health plan, and current care management enrollment status.
• Educate patients and families about Pair Team's Enhanced Care Management program.
• Enroll eligible and consenting patients before discharge whenever possible.
• Document outreach attempts, patient status, attestations, and enrollment activity in Pair Team's electronic medical record.
• Coordinate warm handoffs and communicate pending follow-up needs to Pair Team and hospital partners.
• Participate in shift huddles, department check-ins, and hospital workflow meetings as needed.
• Build strong working relationships with hospital registration, social work, case management, nursing, and unit leadership.
• Escalate census delays, access issues, low referral volume, and other workflow barriers to the appropriate Pair Team leader.

• Bilingual fluency in English and Spanish is required.
• 1+ year of experience in patient outreach, community health, enrollment, patient navigation, care coordination, or a related healthcare setting.
• Previous experience working in a hospital, emergency department, inpatient unit, or other clinical environment strongly preferred.
• Experience communicating effectively with patients from diverse cultural, socioeconomic, and health backgrounds.
• Ability to explain healthcare programs clearly, answer questions, and build trust with patients and families.
• Comfort approaching patients in person and working independently within a busy hospital environment.
• Strong organization, follow-through, and documentation skills.
• Proficiency with Google Workspace, spreadsheets, electronic medical records, and web-based platforms.
• A valid, active driver's license and reliable transportation are required.
• Ability to consistently commute to the assigned hospital location.

• Competitive salary: $27-$28/hour + bonus pay
• Eligible for a monthly performance-based incentive based on meeting or exceeding enrollment targets, subject to eligibility, documentation accuracy, quality standards, and program compliance. 
• Comprehensive health, vision & dental insurance
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. 

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to View email address on ziprecruiter.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!