Senior Associate, Client Operations

Senior Associate, Client Operations

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

The Senior Associate is the key support resource for the Operations team. They own and assist in monthly deliverables for financial client documentation as well as project management across multiple brands.

Responsibilities:

• Financial and Operational Coordination
• Maintain team deliverables calendar and keep team updated on the status of tasks and client deliverables
• Create, support, and deliver monthly financial deliverables through effective management of team timelines, internal workflows, and client deadlines
• Provide timelines and accurate documentation, communications, and status updates to keep all teams informed
• Deliverable Management
• Prepare and distribute financial monthly deliverables to the greater team with clear direction on requirements
• Route materials for managers review/approval
• Prepare and send out completed financial documents to clients meeting their deadlines
• Distribute updates, meeting notes, reminders, and status communication to internal team members
• Operational Support:
• Monthly asset audits
• Review invoices for information accuracy
• Liaise with finance for necessary requests
• Administrative and operational support for the team and manager
• Be prepared for deliverables on an as needed basis:
• To attend meetings and take notes to share with the larger team
• Complete any necessary job code requests
• Employee onboarding and offboarding support
• Launch Deck QA
• Ad hoc reporting/client deliverables
• Collaboration and Execution:
• Communicate effectively with managers and cross-functional teams around all levels of the team
• Demonstrate attention to detail and accountability in execution of the assigned projects and deliverables
• Identify potential issues proactively and escalate when necessary

Qualifications:

• Minimum of 18 months - 2+ years in operations or project management in a media agency setting
• 1+ year experience using MS excel + MS suite (advanced excel skills a plus)
• 6 months - 1+ year media systems and tools (examples: project management software, MediaTools, Mediaocean)
• Optional: HCP/Pharma media experience (background can include planning or investment)
• Previous experience supporting client financials and operational processes
• Highly organized with great attention to detail
• Strong follow through skills with the ability to manage multiple projects and deadlines
• Ability to learn the basics of how the agency operations, workflows, and internal processes
• Excellent problem-solving skills with the ability to recognize and escalate issues appropriately
• Must be Excel proficient, enthusiast preferred, with a good understanding of equations, Pivot Tables, and VLOOKUPs functions
• Self-starter with a willingness to learn
• Collaborative team player

Additional information:

Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

Compensation Range: $50,065- $66,360 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 07/21/2026.

All your information will be kept confidential according to EEO guidelines.