Driver and Customer Service Representative

Driver And Care Provider

Faithful Companion Pet Cremation Services is searching for a full-time Care Provider at our Phoenix, Arizona location, at a rate of $21.00 to $22.00 per hour. Join our esteemed family-owned company, where we deliver exceptional, compassionate care for pets and their families. As a Driver and Care Provider, you will play a vital role in our mission, which includes performing animal cremations, transporting deceased pets with our company vehicle, and returning cremated remains with the utmost care. This entry-level position offers comprehensive, hands-on training in cremation operations, requiring no prior degree or certifications.

We are dedicated to providing outstanding customer service, recognizing that pets are cherished family members. We seek empathetic, team-oriented individuals with a strong customer service background. If you find fulfillment in assisting others, this role offers a profound opportunity to positively impact the families we serve.

Our service model is guided by Dignity, Respect, Integrity, and Quality. We are committed to fostering an employee-centric culture that values open communication, a healthy work-life balance, rewarding work, and a family-like atmosphere. As a leading pet cremation provider nationwide, we offer numerous opportunities for career advancement within our organization.

The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:

• Sick Time
• Vacation
• Bereavement
• 401K with up to 4% match on contributions
• Medical including the option to add an FSA/HSA for medical and dependent care
• Dental
• Vision
• Company paid life insurance
• Voluntary pet insurance
• Short-term and long-term disability insurance

Position Responsibilities:

• Driving company vehicles (minivans) in a safe and courteous manner.
• Transportation of pets to and from family's homes or veterinary clinics.
• Maintaining a professional appearance (uniforms provided).
• Accurately completing all required paperwork and electronic forms.
• Operating cremation equipment (training provided.)
• Obtaining paw prints and other memorial items as requested.
• Using various tools and equipment to customize and package cremains for delivery.
• Keeping clean workspaces and vehicles.
• Providing high-level customer service both in person and over the phone.
• Handle and transport pets with the utmost respect and dignity at all times.

Requirements:

• Comfortable speaking to people with compassion and professionalism.
• Possess a valid driver's license and successfully pass a motor vehicle record check.
• Successfully pass a background check.
• Adhere to our strong code of ethics.
• Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
• Ability to lift 75lbs unaided.
• Possess a cell phone with the ability to call, text, and use a GPS application.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Flexibility with scheduling. Shifts could vary.