Customer Service Representative

[ OVERNIGHT VETERINARY CLIENT SERVICE REPRESENTATIVE (EMERGENCY) – WILMINGTON, NC $15.00–$17.00/hr + $2.00/hr Overnight Shift Differential Full-Time | Four 10-Hour Shifts Per Week Join Eastern Carolina Veterinary Medical Center's 24/7 Emergency & Specialty team and play a critical role supporting pets and their families during some of their most urgent moments.

COMPENSATION & SCHEDULE:

• Pay: $15.00–$17.00/hr, based on experience
• Additional Overnight Differential: $2.00/hr for hours worked past midnight
• Schedule: Full-time, four 10-hour shifts per week
• Nights, weekends, and holidays required

WHY JOIN EASTERN CAROLINA VETERINARY MEDICAL CENTER? At Eastern Carolina Veterinary Medical Center (ECVMC), you'll be part of a growing Emergency and Specialty hospital serving the North Carolina coastal region. Our 24/7 facility provides advanced emergency and referral services, including Surgery, Orthopedics, Rehabilitation, CT imaging, Ultrasound, Digital Radiology, and comprehensive in-house laboratory diagnostics. We are committed to exceptional patient care, outstanding client service, and a collaborative culture where every team member is valued, supported, and empowered to grow.

BENEFITS:

• Paid Time Off available upon hire
• Medical, Dental, and Vision Insurance
• Veterinary Social Worker on staff
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Employee Pet Insurance
• Employee Discounts on Veterinary Services and Supplies
• Referral Bonus Program
• Uniform Allowance
• Continuing opportunities for professional growth
• And more!

WHAT YOU'LL DO:

As an Overnight Veterinary Client Service Representative, you'll serve as the first point of contact for pet owners seeking emergency care. This role is ideal for someone who remains calm under pressure, communicates with compassion, and thrives in a fast-paced veterinary environment.

KEY RESPONSIBILITIES

• Greet clients and patients with professionalism and empathy
• Answer multi-line phone systems and triage incoming calls appropriately
• Register emergency and specialty appointments accurately
• Obtain and enter patient and client information into medical records
• Process payments and explain estimates when appropriate
• Communicate effectively with veterinarians, technicians, and hospital staff
• Maintain accurate records and documentation
• Support clients during stressful and emotional situations
• Assist with general front desk and administrative duties
• Ensure a positive client experience from arrival through discharge

WHAT WE'RE LOOKING FOR:

REQUIRED QUALIFICATIONS

* Previous veterinary client service, veterinary receptionist, or veterinary customer service experience

• Strong computer and data-entry skills
• Excellent communication and interpersonal abilities
• Ability to multitask and prioritize in a fast-paced environment
• Professional, dependable, and team-oriented approach
• Fluent English speaking and reading skills
• Ability to work overnight, weekend, and holiday shifts

PREFERRED QUALIFICATIONS

• Emergency veterinary hospital experience
• Specialty veterinary hospital experience
• Experience with veterinary practice management software
• Bilingual or multilingual communication skills

IDEAL CANDIDATE:

You are compassionate, organized, and resilient. You enjoy helping people during difficult situations, remain calm when priorities shift quickly, and understand the importance of exceptional customer service in veterinary medicine. You work well independently while also contributing positively to a collaborative team environment.

LOCATION:

We welcome candidates from Wilmington and surrounding communities including Leland, Hampstead, Carolina Beach, Kure Beach, Castle Hayne, Burgaw, Southport, Jacksonville, and other coastal North Carolina areas. Relocation candidates seeking to join a growing Emergency & Specialty veterinary hospital are encouraged to apply.

APPLY TODAY:

If you're an experienced Veterinary Client Service Representative looking to build your career in Emergency and Specialty Veterinary Medicine, we'd love to meet you. Join a team that is dedicated to saving lives, supporting one another, and delivering exceptional care to pets and their families every day. Wilmington, NC Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.