Case Manager

Case Manager

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Case Manager

Salary

$47,673.60 - $69,763.20 Annually

Location

Dubuque - 52004 - Dubuque County, IA

Job Type

Full-time

Job Number

26-03068

Agency

400 Health & Human Services - Community Access Eligibility

Division

Health and Human Services - Community Access Eligibility

Opening Date

05/27/2026

Closing Date

6/7/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Melissa Fry & Ann Clark - View email address on click.appcast.io / View email address on click.appcast.io

• Description

• Benefits

• Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Support Recovery Officer (Job Classification: Child Support Recovery Officer) to join our Dubuque team to help Iowa families successfully navigate the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

As a Case Manager in the Dubuque Child Support Program, you will manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines. Communicate with customers, community partners, human service agencies, employers, court clerks, and attorneys through phone, email and written correspondence to achieve the goals of the Child Support Program. Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs. Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support. Use Microsoft Office Programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position. Must comprehend and adhere to all confidentiality provisions in the Code of Iowa.

Some of your key responsibilities will include:

• Independently analyzing complex case situations and legal scenarios

• Effectively communicating with customers via phone, email, and written correspondence

• Building strong relationships with parents to ensure their success

• Demonstrate critical thinking skills and prioritize tasks efficiently

• Exercise positive conflict resolution by using active listening skills

• Maintain extreme accuracy in all aspects of casework

• Utilize excellent written and verbal communication skills

• Adapt to work pressures and changing situations with ease

• Work collaboratively in a team environment

What are we looking for in our ideal candidate?

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office and ability/willingness to learn new software

• Familiarity with relevant laws, policies, and procedures

• Ability to handle confidential information with discretion

• Someone that is able to travel occasionally

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa View phone number on click.appcast.io TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit .

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.

• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.

• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please click on thislink to view the job description ( .

Additional Qualification Requirements

This position requires the completion and successful passing of a level 5 criminal and FBI background check, including fingerprinting.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator ( .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS ( .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here ( to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated with an associate's degree in any field, and have experience equal to one year of full-time public contact work?

• Yes

• No

04

Do you have a total of three years of education and/or full-time experience in public contact work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• Yes - I have the 3 year total required

• I do not have the 3 year total required

05

Are you a current permanent State of Iowa employee? IF yes - Do you have experience in the state executive branch that includes eighteen months of full-time public contact work?

• I am a current permanent State of Iowa employee AND have experience in the state executive branch that includes eighteen months of full-time public contact work

• I am NOT a current permanent State of Iowa employee

• I am a current permanent State of Iowa employee BUT DO NOT have experience in the state executive branch that includes eighteen months of full-time public contact work

06

Are you a current permanent State of Iowa employee? IF yes - Do you have experience in the state executive branch that includes one year of full-time work with Child Support Services?

• I am a current permanent State of Iowa employee and have experience in the state executive branch that includes one year of full-time work with Child Support Services

• I am not a current permanent State of Iowa employee

• I am a current permanent State of Iowa employee BUT DO NOT have experience in the state executive branch that includes one year of full-time work with Child Support Services

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - Community Access Eligibility

Address

Lucas State Office Building

321 E. 12th Street

Des Moines, Iowa, 50319

Website

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