Commercial Plumbing Service Technician

Our Mission Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy. Why Join Hiller Our Family Owned & Care Culture OUR VALUES Healthy Work/Life Balance Established Career Paths Advancement Opportunities Year-round work – NO LAYOFFS 401k Plan w/ Company Match Employee Referral Program Regular Performance Reviews Paid Training in our state-of-the-art facility Benefits Medical, Dental & Vision insurance Long and Short-term disability Company paid $50,000 life insurance Company paid vacation Paid holidays Medical Flex Spending accounts – Family care Position Summary To help achieve Hiller Plumbing Heating Cooling and Electrical (Company) strategic objective and annual goals through the delivery of exceptional service and support reflective of the Company’s vision, mission, purpose, and values to be America’s Best Technicians. Position Responsibilities Create a care culture Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform Take before and after pictures of the work site, record equipment serial numbers, and document with photos pre-work damage to the customer property for historical documentation Adjust, repair, replace sewage and sump pumps Communicate the benefits of Club Memberships Complete all required documentation on services, collect, record, and deliver fees to designated office administration Confirm pipe system is air/watertight by performing pressure tests Consistently provide accurate True Transparency pricing Coordinate with other departments to ensure appropriate job objectives are met effectively and completely Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly Facilitate orders for all parts required for appointments and ensure preparedness for the day of service Follow State laws and regulations and adhere to local building codes Inform team lead/supervisor/manager when the customer does not have water, hot water, or non-working waste line(s) before leaving the call Keep truck clean, stocked and accurately inventoried Manage performance to the metrics scorecard Mentor and develop team members and apprentices under his/her care to achieve desired performance metrics Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet Perform all plumbing service and replacements to applicable codes Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty processed Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived Record all material used or consumed on the job for job costing and replenishing Repair of drain, sewer, and water lines Report any safety issues to team lead, supervisor, and / or manager Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly Safely operate all types of drain cleaning and inspection equipment (i.e., 1/4, 3/8, and 5/8 drain cleaning machines, hydro jetting equipment, sewer and drain inspection cameras) Support apprentices on troubleshooting issues as needed Train, coach, and mentor Plumbing Apprentice Transport materials and tools to the job site and provide proper accounting of assigned tools Understand when to issue a “Lock Out / Tag Out” tag and the required follow-up steps When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet Work with manager/dispatch to reschedule a follow‑up appointment with the customer when the work was not completed during the initial appointment Perform other duties as assigned Position Requirements A High School diploma or general education degree (GED) required A minimum of 4-Years experience preferred but not required in service, maintenance, troubleshooting and correcting diverse plumbing service issues EPA Certified required A valid driver’s license and approved to drive by the Company’s insurance carrier Excellent customer service skills with desire to exceed customer expectations Must be highly organized with good attention to detail and follow through Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals Proficient in using a computer, tablet, smart phone, read maps, and Global Positioning System (GPS) Team player working in a team environment Physical Requirements Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time Climb ladders and steep stairs The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching Often works in tight spaces such as attics and/or crawlspaces Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices) Occasionally work from heights 15 feet or higher above ground Carry a 24-foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on most jobs Have good visual acuity Position Specific Standards Maintain confidentiality on all private, sensitive, and proprietary Company issues and concerns. Always maintain a professional image by wearing company approved apparel Always maintain a professional and courteous demeanor with customers and associates Abide by all Company standards of performance, ethics, and integrity Follow all safety protocols, policies, and procedures to protect the technicians and support personnel Proactively address and resolve business issues and concerns with personnel and or the Customer. Stay abreast of new and existing Company services, systems, policies, procedures, and processes. Willing to continue training for personal growth Hiller is an EEOC employer. Applicants will be required to undergo pre‑employment drug screens and background checks. #J-18808-Ljbffr