Entry level Customer Service Rep

Job Description

Job Description

Job Summary

We are seeking an Entry Level Customer Service Rep for a temp-to-hire opportunity in Santa Ana, CA. This full-time call center role is a great fit for a bilingual English and Spanish candidate who enjoys helping people, communicating clearly, and working in a stable professional office environment.

As a Customer Service Rep, you will assist customers over the phone with parking ticket payment questions and support. This position offers steady weekday hours, a casual dress code, and the opportunity to build customer service and call center experience with a supportive team. Candidates who are reliable, professional, and ready to start quickly may be a strong match for this opportunity.

Key Responsibilities

- Answer incoming customer calls in a friendly, professional, and helpful manner.
- Assist customers with questions and payment support related to parking tickets.
- Provide accurate information while staying calm, patient, and customer-focused.
- Document call details and follow established office and customer service procedures.
- Communicate clearly in English and Spanish to support a diverse customer base.
- Maintain punctuality, reliability, and professionalism in a full-time office setting.

Compensation and Benefits

- Pay: $18.00 per hour.
- Job type: Temp-to-hire.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Location: Santa Ana, CA, near 17th Street and Tustin Avenue.
- Dress code: Casual dress code, jeans are allowed.
- Start date: Starts ASAP.
- Selection process: Candidates may be selected from resume for immediate start with no interview required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:


-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:


- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.