Case Manager - Homelessness Prevention Program

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Case Manager – Homelessness Prevention Full Time Milpitas, CA, US 30+ days ago Requisition ID: 1002 Salary Range: $25.00 To $29.00 Annually POSITION : Case Manager – Homelessness Prevention (FT, Non-Exempt) COMPENSATION : $25.00/hr to $29.00/hr depending on skills and experiences

JOB SUMMARY

ICAN, located in San Jose, CA, is looking for a bilingual and bicultural English/Vietnamese Case Manager to support our HPS (Homelessness Prevention System) Program. The ideal candidate will be supporting families “at‑risk” of homelessness through financial assistance; temporary case management; and connections to resources and supports in the community. This individual must be: 1) a self-starter; 2) highly organized and detail oriented with strong communication skills; 3) experienced in case management; 4) understanding of and sensitive to the needs of low‑income families; and 5) able to work flexibly, creatively, and with a growth mindset. The HPS Case Manager will be working with low‑income families to prevent or end homelessness by: 1) screening, assessing, and conducting intakes from prospective participants; 2) enrolling families into the HPS program with all required documentation collected and completed; 3) providing enrolled families with temporary financial assistance; 4) providing families with strength‑based case management to help them gain or maintain permanent housing; 5) connecting families to other community resources.

ORGANIZATIONAL BACKGROUND

ICAN was founded in 2000 by three refugees of the Vietnam War with the mission to lend a helping hand to the families, friends, neighbors and fellow countrymen who left behind. While still maintaining our commitment to our charitable projects in Vietnam, ICAN has evolved throughout the years into an organization that supports and strengthens the local Vietnamese community in the Bay Area. Our US‑based programs include positive parenting workshops, baby care classes, and kindergarten readiness programs. We also have community support programs such as Women’s support group, Homelessness Prevention Program, Digital Literacy, Youth Financial Literacy, to name a few.

ESSENTIAL DUTIES & RESPONSIBILITIES

Outreach and Engagement (5%) Conduct client outreach at various community events Establish and maintain relationships with other community support agencies to network client services Attend all required agency, staff, and community‑based meetings and trainings as needed Prescreening, assessment, and Intake (35%) Conduct prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed Conduct HPAT interview and assessment to determine eligibility of HPS program Collect and compile necessary documents to verify eligibility and needs of client Case Management (50%) Manage a flexible caseload of up to 30 or more households, including households receiving one‑time financial assistance and households participating in case management Provide case management to individuals and families by establishing goals and strategies to achieve client’s housing stability Provide referrals in order to secure necessary services and support for clients: medical, Li‑HEAP, job training, housing, Law Foundation, etc. Assist families with finding and securing new housing when needed Assist families with immediate crisis prevention, advocacy, problem‑solving, and other appropriate interventions as needed Provide client follow up to maintain and monitor housing stability Stay informed of community resources available for HPS clients Data Management and Quarterly Reporting (10%) Maintain case files and progress notes, adhering to professional standards and designated time frames Maintain accurate, updated, confidential case files on ICAN’s secured database Document program activity, including prescreens, intakes, financial assistance, and case management into HMIS within one to three business days of activity Submit quarterly narrative, data and other reports as needed Perform other duties as assigned

REQUIRED EDUCATION & SKILLS

Four‑year degree in social work preferred or related degree with case management experience Bilingual and bicultural in English/Vietnamese is required; must be able to speak, read, and write in both languages Strong organizational skills; ability to plan, organize, prioritize and multitask; ability to work with little direct supervision Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations Ability to thrive in a flexible, fast‑paced environment, while maintaining a positive, solution‑oriented approach Computer skills including proficiency in MS Word, Excel, PowerPoint, Google Suite, Adobe, and the ability to quickly learn and develop proficiency with tracking database systems

PREFERRED KNOWLEDGE & ABILITIES

Candidate should be passionate and committed to building communities and promoting civic engagement Candidate should have a willingness to learn and a growth mindset Experience working with persons from diverse ethnic and cultural backgrounds who are economically disadvantaged

OTHER REQUIREMENTS

Must be able to lift 25 pounds as the service is sometimes physical Must be able to report to service site on a regular and reliable basis, and able to travel between sites and to attend off‑site events throughout the county as appropriate Must be able to work a flexible schedule, which includes evenings, weekends, and holiday hours as appropriate, to coordinate and provide services and activities for families during non‑traditional hours Must possess a valid California Driver’s license, reliable transportation and current auto insurance Must be at least 18 years of age with permit to work in the US Clearance of fingerprint background check Must have valid TB screening and COVID‑19 vaccination

COMPENSATION AND BENEFITS

Salary commensurate with experience 100% employer‑funded comprehensive medical and dental coverage 15 days PTO and 12 paid holidays 403(b) Retirement Plan Opportunities for professional development and growth

TO APPLY

If you have questions, send inquiries to: View email address on click.appcast.io This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. In order to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time. ICAN is a non‑profit, non‑discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities. #J-18808-Ljbffr International Children Assistance Network