Customer Service Specialist

Client Service Representative

Gregg Animal Hospital is hiring an experienced Veterinary Receptionist / Client Service Representative to join our growing small animal practice in Columbia, South Carolina.

Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care, modern treatment options, and exceptional service for pet owners. This role is ideal for someone who enjoys working in a fast-paced veterinary hospital, supporting clients and patients, and keeping daily operations running smoothly.

Gregg Animal Hospital is committed to high-quality veterinary care and outstanding client service. Our veterinarians, technicians, and support staff work together to deliver efficient, compassionate care while utilizing modern medical equipment and advanced treatment techniques.

Located in Columbia, SC, the area offers easy access to parks, trails, lakes, and outdoor recreation, with convenient travel to both the mountains and South Carolina coast.

Veterinary Receptionist Responsibilities

• Greet clients and patients and create a welcoming front desk experience
• Schedule appointments and manage the daily hospital schedule
• Answer phone calls and respond to client questions about services, appointments, and patient needs
• Perform initial triage of patient concerns, including urgent or emergent cases
• Process patient check-in and check-out efficiently
• Handle billing, invoices, and payment transactions
• Manage incoming and outgoing emails and text communications
• Maintain accurate client and patient records in practice management software
• Keep the reception area organized and presentable
• Escalate complex questions or concerns to veterinarians or senior staff when appropriate

Qualifications

• Minimum 1-3 years of experience in a veterinary hospital or animal clinic preferred
• Strong client service and communication skills
• Ability to work efficiently in a fast-paced veterinary environment
• Comfortable handling multi-line phone systems and scheduling software
• Strong organizational and multitasking abilities
• Professional written and verbal communication skills
• Positive attitude and willingness to support the hospital team

What We Offer

• Medical, Dental, and Vision Insurance
• Continuing Education (CE) Opportunities
• Uniform Allowance / Scrubs Provided
• Employee Pet Discount
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability
• Life Insurance

If you have veterinary front desk or client service experience and enjoy working with both pets and people, we encourage you to apply.