Director, Salesforce Delivery & Architecture

Director, Salesforce Delivery & Architecture

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do Deloitte Global is seeking an experienced technology leader to lead the strategy, architecture, delivery, and continued evolution of our enterprise Salesforce platform and solutions. As the Director, Salesforce Delivery & Architecture, you will set the technical and delivery direction for Salesforce, translate business priorities into a scalable platform roadmap, and lead global teams across architecture, engineering, delivery, and operations. You will partner closely with senior business, product, and technology leaders and serve as a trusted advisor on platform strategy, investment, innovation, and execution. This role combines Salesforce platform leadership, enterprise architecture, global delivery, governance, and technology strategy and is ideal for a leader who can connect technical decisions to measurable business outcomes.

Work You'll Do

• Define and lead the Salesforce platform strategy, architecture, and multi-year technology roadmap, aligning investments and capabilities with business and technology priorities.
• Provide technical and delivery leadership across Salesforce solutions, integrations, and related enterprise platforms.
• Lead global delivery teams through solution architecture, engineering, implementation, release, operations, and continuous improvement.
• Establish architecture principles, engineering standards, and technical decision-making practices that enable scalable, secure, resilient, and maintainable solutions.
• Partner with business sponsors, product owners, architects, and engineering teams to translate business priorities into platform capabilities and delivery plans.
• Lead demand management, prioritization, and roadmap decisions across the Salesforce portfolio.
• Provide leadership for major Salesforce implementations, enhancements, modernization efforts, and platform lifecycle initiatives.
• Guide integration strategy across Salesforce and enterprise applications, including APIs, middleware, data platforms, and cloud services.
• Champion Agile delivery, DevOps, and CI/CD practices to improve delivery speed, platform quality, reliability, and performance.
• Evaluate emerging Salesforce capabilities, including Agentforce and AI-enabled solutions, and identify opportunities to apply them responsibly to business needs.
• Define and track KPIs that measure platform performance, delivery outcomes, investment value, and value realization.
• Lead technology budgeting, forecasting, resource planning, vendor management, and strategic technology partnerships.
• Identify and manage technical, operational, financial, and delivery risks and ensure appropriate governance and mitigation plans are maintained.
• Build trusted-advisor relationships with senior business and technology stakeholders while fostering collaboration across global teams.
• Coach and develop technology leaders and promote a culture of accountability, innovation, collaboration, and continuous improvement.

The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications Required

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• 15+ years of progressive technology experience, including significant leadership responsibility for enterprise technology platforms, applications, or solutions.
• 8+ years of Salesforce platform, architecture, or delivery experience, including leadership of complex enterprise implementations or transformation programs.
• Demonstrated experience leading large-scale technology initiatives from strategy and architecture through implementation and ongoing operations.
• Strong understanding of enterprise architecture, cloud technologies, integration patterns, APIs, data architecture, and modern application delivery.
• Experience working with business sponsors, product owners, architects, and engineering teams to translate business requirements into scalable technology solutions.
• Experience leading globally distributed teams and working effectively across employees, contractors, vendors, and strategic technology partners.
• Strong knowledge of Agile delivery and contemporary software development lifecycle practices.
• Demonstrated experience with financial management, technology investment planning, vendor management, and resource planning.
• Strong executive communication and stakeholder-management skills, including the ability to translate complex technical topics into clear business decisions.

Preferred

• Experience with Salesforce Service Cloud, Experience Cloud, or other enterprise Salesforce products.
• Experience with MuleSoft or comparable enterprise integration technologies.
• Experience with modern Salesforce DevOps and CI/CD practices.
• Knowledge of Salesforce Agentforce, AI-enabled Salesforce capabilities, or enterprise AI integration.
• Salesforce architecture or advanced platform certification(s).
• Experience supporting a large, complex, global enterprise.
• Experience within professional services or financial services.
• Experience establishing enterprise architecture standards, platform governance, and long-term technology roadmaps.

Limited immigration sponsorship may be available. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Requisition code: 368423 Job ID 368423