Pharmacy Service Representative

Job Description

Job Description

Job Title: Pharmacy Service Representative
Job Description

As a Pharmacy Service Representative, you will play a critical role in ensuring customer satisfaction through exceptional service, accurate order processing, and maintaining operational efficiency. You will assist pharmacists in preparing and dispensing medications, monitor inventory levels, and ensure compliance with regulations. Your role is pivotal in maintaining the quality and efficiency of pharmacy services.

Responsibilities

• Provide the highest level of customer satisfaction by addressing inquiries, resolving complaints, and managing escalations with professionalism and empathy.
• Accurately process customer orders and ensure timely fulfillment.
• Implement and refine processes to streamline customer service operations.
• Monitor and evaluate customer service interactions to maintain high standards of service quality and compliance with industry regulations.
• Assist pharmacists in preparing and dispensing medications accurately and efficiently.
• Label and package medications for mail order distribution.
• Ensure that all prescriptions are filled correctly and meet quality standards.
• Process prescription orders received through the mail order system.
• Verify patient information and prescription details for accuracy.
• Monitor and maintain medication inventory levels and order medications and supplies as needed.
• Conduct regular inventory checks and assist with inventory audits.
• Input prescription data into the pharmacy information system.
• Provide excellent customer service to patients and healthcare providers.
• Address patient inquiries and concerns related to medication orders and assist with resolving issues related to delayed or incorrect orders.
• Ensure compliance with all federal, state, and local regulations related to pharmacy practice.
• Maintain accurate and complete records of all prescription orders and transactions.
• Assist with maintaining the confidentiality and security of patient information.
• Participate in quality assurance programs to ensure the accuracy and efficiency of pharmacy services.
• Assist in identifying and implementing process improvements.
• Report any medication errors or discrepancies to the supervising pharmacist.
• Assist pharmacists with administrative tasks as needed.
• Help maintain a clean and organized pharmacy work area.
• Participate in ongoing training and professional development opportunities.
• Perform other job-related duties as assigned.

• Active Pharmacy Technician license or certification as required by state law.
• 2+ years of experience in retail or mail order pharmacy.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong knowledge of pharmacy laws, regulations, and best practices.
• Proficiency in pharmacy software systems and technology.

• High School diploma or equivalent.
• Completion of a pharmacy technician training program preferred.
• Pharmacy Technician Board Certification is a plus.

This position is based in a mail order pharmacy with a closed-door environment. You will work Monday to Friday from 8:00 AM to 5:30 PM with a 30-minute lunch break. The team consists of 22 technicians and 3 pharmacists, and the pharmacy is currently expanding. The location is 7041 Girls School Ave, Indianapolis, IN. You will have the opportunity to join a growing company with a supportive executive leadership team, and you will be off on major holidays and weekends.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Indianapolis,IN.

This position is anticipated to close on Jul 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.