Lead Order Management Specialist - First Shift
$21.76 - $29.1 per hourThermo Fisher Scientific Inc
Lead Order Management Specialist supporting integrated lab services at Thermo Fisher Scientific. The role involves processing customer orders across multiple systems, resolving inquiries, and collaborating with cross-functional teams to ensure timely delivery and customer satisfaction in a Rockville, Maryland facility.
Responsibilities
- Process orders through SAP/Oracle, Salesforce, and EDI portals including entries, updates, cancellations, and expediting
- Resolve customer inquiries regarding pricing, availability, delivery status, invoices, and account adjustments
- Identify and correct EDI errors and ensure data accuracy across systems
- Monitor order progress, flag potential delays, and recommend workflow enhancements
- Collaborate with Supply Chain, Logistics, Finance, and Commercial teams on order fulfillment
Requirements
- High school diploma or equivalent; Associate's degree preferred
- 3-4 years customer service, order management, or call center experience
- Proficiency in Microsoft 365 and familiarity with SAP, Oracle, Salesforce, or similar systems
- Strong written and verbal English communication skills
- Ability to lift packages up to 40 lbs routinely, occasionally up to 50 lbs
- Informal mentoring experience or history leading small process initiatives
Compensation: $21.76–$29.10 hourly
$21.76 - $29.1 per hour
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