Application Support Analyst

Requisition ID: 181226


Job Level: Entry Level


Home District/Group: DHO Information Technology Group


Department: Technology Group


Market: Corporate Home Office


Employment Type: Full Time


Position Overview

At Kiewit, we build more than infrastructure, we build solutions that support our people and projects across North America. As an Application Support Analyst II, you will play a key role in maintaining the reliability and performance of a broad portfolio of business-critical applications.

This position serves as a primary escalation point for complex technical issues and works closely with internal teams and external partners to deliver timely, effective solutions. Success in this role requires strong troubleshooting skills, a collaborative mindset, and a commitment to continuous improvement.

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit's business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.


Kiewit is one of North America's largest and most respected construction and engineering organizations, with its roots dating back to 1884. Kiewit offers construction and engineering services, including transportation, water/wastewater, power, oil, gas and chemical, building and mining. The employee-owned company operates through a network of offices and projects in the United States, Canada and Mexico. Kiewit employs more than 22,000 staff and craft employees.

How We're Different:

• Consistently ranked within the top five of the "Top 400 Contractors" according to the Engineering News-Record
• Consistently recognized as one of the best places to work in North America and named one of Fortune's Most Admired Companies
• Top-tier health, dental and vision insurance available from day one of employment
• RRSP/401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent
• Our employees are entitled to accrue at least 4 weeks of paid time off each year
• We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Location

This position is based in Omaha, Nebraska.

Responsibilities

• Advanced Application Support:
  Troubleshoot and resolve complex application issues, including system errors, performance concerns, and software defects escalated from Level 1 support.
• Application & Platform Management:
  Support and maintain over 400 applications across desktop and enterprise environments, including platforms such as ACC/Forma, ProjectWise, and Trimble.
• License Administration:
  Manage user and server licensing across multiple vendor platforms, including assignments, renewals, and version upgrades.
• Incident Escalation:
  Act as a second-level support resource, ensuring incidents are resolved within defined Service Level Agreements (SLAs) and communicating effectively with stakeholders.
• Vendor Coordination:
  Partner with software vendors to support troubleshooting, licensing, and system updates, ensuring alignment with business needs.
• System Monitoring & Reliability:
  Perform system health checks, monitor application performance, and implement improvements to enhance stability and efficiency.
• Documentation & Knowledge Sharing:
  Create and maintain clear, actionable knowledge base documentation to support issue resolution and improve team effectiveness.
• Cross-Functional Collaboration:
  Work closely with development teams, system administrators, and other KTG groups to deploy updates and resolve technical challenges.
• Team Support & Coverage:
  Contribute to a team-oriented environment focused on shared knowledge, cross-training, and consistent support coverage for Kiewit employees and internal partners.

Qualifications

• Experience in application support, IT support, or a related technical field (Level 2 support experience preferred)
• Demonstrated ability to troubleshoot complex technical issues across multiple systems
• Familiarity with software licensing and vendor coordination processes
• Experience supporting engineering or construction-related applications is a plus
• Strong organizational, communication, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Commitment to teamwork, accountability, and continuous learning

Other Requirements:

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come.

Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.


We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.

Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.

We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.