H20 Business Quality Assurance Analyst

AHCCCS Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement, satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. H2O Business Quality Assurance Analyst Information Services Division (ISD) Job Location: 150 N. 18th Ave. Phoenix, AZ 85007 Posting Details Must Reside in Arizona. Salary: $71,500 Grade: 23 FLSA Status: Exempt Closing Date: Open Until Filled This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures. Job Summary Technical liaison for the H2O Program Administrator (PA). Responsible for all technical issues and the facilitation of resolution of these issues related to H2O as well as the facilitation of testing. Coordinate with the PA and their subcontractor in regard to all applicable technical systems including Recipient, Claims, Data Warehouse and Finance. This position is funded by a grant and is contingent upon availability of funding. Major duties and responsibilities include, but are not limited to: Performs life‑cycle tasks regarding system testing; performs full‑system life‑cycle tasks including analysis, testing, documentation, and implementation for both new systems and for modification of existing systems. Performs User Acceptance Testing and/or Regression testing of automated system changes to ensure accuracy and thoroughness of expected output/outcome. Perform life‑cycle tasks regarding Quality Assurance. Assist Business Users, MCOs and Vendors with technical support. Explain and/or train automated system changes. Coordinate; administer Provider, Member, EDI, Claims, and other subsystem technical support, which includes development and maintenance of technical documentation. Preparation of Test Plans. Research and analysis of system problems/issues, identified by Business Users, MCOs, and Vendors, document and recommend/propose resolution (generate SSR). Uses knowledge of both the business area and applications to analyze impact of user requirements on programs; develops and executes system tests. Prepares documentation to support analysis, design and planning of projects. Attend various meetings; staff meetings, management meetings, meeting with programmers, etc. Knowledge, Skills & Abilities (KSAs) Knowledge Research Methods Automated Information System Analysis Techniques and Principles Automated Information System Design and Functions User Acceptance Test Procedures, Test Plan Development and Standards for Documentation State and Federal Rules/Regulations AHCCCS Policy regarding Medicaid coverage and eligibility/LTC Policy and Procedures Business Operations and Rules Business area, procedure, policies and practices Skills Analytical/research and problem‑solving skills to identify and respond to issues and effectively evaluate outcome. Technical skills for preparation of test scenarios and system evaluation. Quality assurance skills to ensure effectiveness of final product. Organizational skills for project and day‑to‑day coordination. Planning skills for preparation of time frames and effective work management. Oral and written communication skills for effective communication. Interpersonal/customer service skills for interfacing with external and internal customers and coworkers. Abilities Work closely with business and other diversely talented technologists with a high degree of accuracy and detail. Interface with users and all stakeholders in order to determine their evolving needs. Work independently as well as in a team. Quickly learn new security software tools with no formal training. Work in a Virtual Office environment. Qualifications Minimum Any combination of training and experience that meet the KSAs; typical ways KSAs are obtained may include but not exceed: relevant degree from an accredited college or university, related quality assurance certification(s), coursework, and work experience relevant to the assignment. Preferred Bachelor’s degree plus 2–5 years experience in quality assurance testing and analysis (or equivalent). Two years experience in full life‑cycle software development, which includes requirement definition, analysis, design, coding, system testing, documentation & implementation. Certification may substitute for years of experience. Certifications considered: ISTQB, CAST, CSQA, or CSTE. Pre‑Employment Requirements Successfully pass fingerprint background check, prior employment verifications and reference checks; employment contingent upon completion of the above process and the agency’s ability to reasonably accommodate any restrictions. Travel may be required for State business. Employees who drive on state business must complete required driver training. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits 10 paid holidays per year. Paid Vacation and Sick time off (13 and 12 days per year respectively) – start earning on day one (prorated for part‑time employees). Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child. Other Leaves: Bereavement, civic duty, and military. A top‑ranked retirement program with lifetime pension benefits. A robust and affordable insurance plan, including medical, dental, life, and disability insurance. Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications). RideShare and Public Transit Subsidy. A variety of learning and career development opportunities. By providing the option of a full‑time or part‑time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Retirement Lifetime Pension Benefit Program – Administered through the Arizona State Retirement System (ASRS). Defined benefit plan that provides for lifelong income upon retirement. Required participation for Long‑Term Disability (LTD) and ASRS Retirement plan. Pre‑taxed payroll contributions begin after a 27‑week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program – Voluntary participation. Program administered through Nationwide. Tax‑deferred retirement investments through payroll deductions. Contact Us Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. #J-18808-Ljbffr