Customer Service Representative

Remote Healthcare Call Center Representative (Contract to Hire) Wilmington, DE Schedule: Must be available to work any 8-hour shift between 8:00 AM 8:00 PM, including the standard 11:30 AM 8:00 PM shift. Location: Remote Local candidates to Wilmington, DE Only. Job Type: 3-Month Contract. Citizenship Requirement: Due to the governmental nature of this role, only U.S. Citizens are eligible to apply. Sigma Systems Inc. is a leading staffing firm currently hiring a Remote Healthcare Call Center Representative for a valued client in Wilmington, DE. This is a full-time remote contract-to-hire opportunity designed for professionals with strong communication and customer service skills, particularly in healthcare or insurance call centers. Key Responsibilities: Receive and respond to inbound calls regarding claims status, eligibility, and benefit information Handle inquiries from both members and healthcare providers Navigate multiple computer systems, including Avaya for call handling Deliver high-quality service while maintaining empathy and professionalism Adhere to call center metrics, standards, and attendance requirements Participate in a camera-on virtual training program; active engagement required Required Qualifications: High school diploma or GED required Minimum of 1 year customer service experience Excellent verbal communication and computer navigation skills Ability to work in a fast-paced, high-call-volume environment Professional demeanor with a commitment to attendance and punctuality Must be comfortable working on camera during training and calls A quiet, professional home office setup is required Preferred Qualifications: Healthcare or health insurance call center experience Experience using CRM systems Call center background highly preferred Bilingual (Spanish/English) candidates are strongly encouraged to apply Important Notes: Attendance is critical: Missing more than 3 days during the 6-week training may result in termination This is not a flexible role full commitment during training and working hours is required No smoking (including e-cigarettes or vape) allowed during training or calls Child-care or elder-care responsibilities should not interfere with job duties or training Bonus Opportunities: $250 Training Completion Bonus: For those who meet attendance and performance criteria $500 Retention Bonus: After successful completion of the first 6 months Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs At Sigma Systems Inc., we are proud to be a trusted staffing partner connecting skilled professionals with outstanding career opportunities. Sigma is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.