Hotel Front Desk Operations Manager - Guest Experience

Job Summary We are hiring a Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment. Benefits MED Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard Paid Holiday for Full Time/Part Time – Upon hire Paid Time Off for Full Time/Part Time – 6 Months of Service Nationwide Employee Stay Discounts for Hotel Brand Responsibilities Oversee day-to-day hotel operations, ensuring hotel departments are working together and everyone is focused on exceeding the needs of our guests. Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Build and Foster Front Office Staff. Create an engaging environment to motivate people to join, training to help them do their best, and advance with the company. Assist General Manager in the development, implementation and monitoring of financial and operation plans for the hotel which support the overall objectives of the company. Manager on Duty as assigned. #J-18808-Ljbffr Ontario Trillium Foundation