Client Operations Manager

Job Description

Job Description

About Us

Hughes Marino is a global corporate real estate advisory firm that has represented companies on tens of thousands of projects, helping them develop and execute on winning corporate real estate strategies. We specialize in representing occupiers of real estate in lease negotiations and structuring, owner user acquisitions, construction and project management, portfolio management, lease auditing, lease administration, capital markets, and facility management.

We are proud to be one of the most award-winning companies in the country, having been named the #1 Best Place to Work in the Nation by Fortune magazine, #2 Top Company Culture in the Nation by Entrepreneur, and the #1 Best Place to Work by local business journals in many of our office locations.

For more information on Hughes Marino's dynamic culture, please visit our Hughes Marino blog, LinkedIn, Instagram, Facebook, and YouTube.

The Role

We are searching for a fantastic new Client Operations Manager to become a valued member of our San Diego team.

This is not a traditional coordinator role. We are looking for an operations leader: someone who is confident, forward-leaning, and thrives on ownership. You will work closely with a high-performing brokerage team in a fast-paced environment where strong judgment, high energy, and genuine care for the team's success are just as important as organizational skill. Our ideal candidate brings a proactive, engaged personality and is looking to build a long-term career, not just fill a seat.

What do our Client Operations Managers like most about their role? They love working closely with our high-performing brokers leading fast-paced and dynamic projects, as well as being an essential part of our team's and clients' success. They also love being a leader of our award-winning culture that places great emphasis on delivering excellence, building lasting relationships based on trust, and giving appreciation to others. Lastly, they love the fulfillment of helping others daily, being able to successfully multi-task and getting to work on many exciting projects, making the workday fly by.

Your primary responsibility will be to partner with our brokerage team to ensure world-class client experiences using our state-of-the-art database management systems. You will manage and maintain broker partners' schedules and proactively follow up with outstanding communication to confirm project details and appointments. You will also support transactions involving many moving parts and collaborate with a variety of internal team members and external stakeholders. You will take initiative without being prompted, stay connected and aligned with your broker partners even when not physically side by side, and bring the kind of positive, high-energy presence that makes the whole team better. Perhaps the most fun aspect of this position is carrying out the HM culture in our beautiful Little Italy office, which includes looking after our immaculate space through administration and management, as well as planning and executing awesome San Diego team events.

Desired Skills and Experience

• Proven track record managing confidential, complex, and critical projects with precision
• Exemplary attention to detail in data management and written communication, adept at preparing market surveys, tour books, and client presentations
• Ability to prioritize effectively amidst a rapidly evolving environment, ensuring timely project delivery
• Demonstrated composure in challenging situations, making informed decisions to drive business objectives
• Expertise in delivering business requirements with sophistication and professionalism
• Highly proactive nature with a strong sense of urgency, initiating actions to meet organizational goals without waiting to be asked
• High energy and genuine enthusiasm for being busy, challenged, and contributing to something bigger than yourself
• A forward-leaning, engaged personality that builds strong working relationships and keeps communication flowing, regardless of physical proximity to teammates
• Genuine empathy and dedication to assisting others, finding fulfillment in providing exceptional client support
• A long-term career mindset with alignment to company values and commitment to upholding them daily
• Strong team integration skills, capable of adapting to various roles within a collaborative setting

Qualifications

• Minimum of five years in a professional environment, showcasing progressive responsibility
• Commercial real estate experience not required but beneficial
• Positive and client-centric attitude, fostering a supportive team environment
• Exceptional written and verbal communication skills, proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Bachelor's degree or equivalent practical experience required

Compensation

Commensurate with skills, experience, and qualifications, typically in the range of $70,000-$80,000 annually.