RN referral coordinator and healthcare navigator

Job Description

Job Description

Clearwater Free Clinic 

RN Referral Coordinator & Healthcare Navigator 

Department: Clinical Services 
Reports To: Clinic Manager 

 

Position Summary 

The Medical Referral Coordinator & Healthcare Navigator provides dual support within the clinic by managing routine referrals and delivering advanced care coordination for patients with complex medical and social needs. This role ensures timely access to specialty care while addressing barriers through coordination with community resources and healthcare partners. 

Responsibilities 

Referral Coordination (Routine Patients) 

• Send, process and track referrals for specialty care.  

• Ensure completeness of required documentation prior to submission.  

• Coordinate with volunteer specialists and partner organizations.  

• Communicate with patients regarding  expectations/instructions & follow up throughout referral process 

• Monitor referral completion, obtain records, and document outcomes in EMR.  

• Escalate patients with barriers for Healthcare Navigation 

 

Healthcare Navigation (Complex Patients) 

• Identify patients with medical, social, or financial barriers.  

• Perform needs assessments and develop care coordination plans.  

• Coordinate multi-specialty and community-based services.  

• Address barriers including transportation, medication access, and social needs.  

• Provide ongoing follow-up and serve as primary contact for complex patients.  

• Advocate for timely access to necessary care.  

• Escalate to primary care provider when necessary 

 

Community Resource Coordination 

• Maintain knowledge of local healthcare and social service resources.  

• Establish and maintain community partnerships.  

• Connect patients to support services and assistance programs.  

 

Administrative / Quality 

• Maintain accurate EMR & Excel Spreadsheet documentation for referral tracking.  

• Assist with reporting and quality improvement initiatives.  

• Support clinic workflow and team communication.  

• Cross train on clinical skills to provide backup when needed 

 

Qualifications 

• Registered Nurse (RN) required  

• Minimum 2 years' experience in care coordination, referrals, or case management  

• Proficient in Excel Spreadsheets and EMR navigation 

 

Core Competencies 

• Differentiation of routine vs. complex patient needs  

• Critical thinking and problem-solving  

• Strong organizational and communication skills  

• Knowledge of community resources  

• Patient advocacy and teamwork  

Company Description

Clearwater Free Clinic is a nonprofit, volunteer-driven healthcare organization in Clearwater, Florida that provides free medical care to low-income, uninsured residents of Pinellas County who do not qualify for government assistance and cannot afford private health insurance. The clinic's mission is to deliver comprehensive medical care through volunteerism and community partnerships while helping build healthier communities.

What it does

Provides primary care and specialty medical services.
Offers medications for acute and chronic conditions (excluding narcotics).
Provides laboratory testing, X-rays, and referrals for specialty care.
Offers women's health services such as Pap smears and mammograms.
Operates diabetic care, nutrition counseling, and patient education programs.
Provides pediatric sick visits and school physicals.
Offers behavioral health services through referrals from clinic practitioners.
Coordinates additional services such as physical therapy, ophthalmology, ENT care, and wellness programs.

Company Description

Clearwater Free Clinic is a nonprofit, volunteer-driven healthcare organization in Clearwater, Florida that provides free medical care to low-income, uninsured residents of Pinellas County who do not qualify for government assistance and cannot afford private health insurance. The clinic's mission is to deliver comprehensive medical care through volunteerism and community partnerships while helping build healthier communities.\r\n\r\nWhat it does\r\n\r\nProvides primary care and specialty medical services.\r\nOffers medications for acute and chronic conditions (excluding narcotics).\r\nProvides laboratory testing, X-rays, and referrals for specialty care.\r\nOffers women's health services such as Pap smears and mammograms.\r\nOperates diabetic care, nutrition counseling, and patient education programs.\r\nProvides pediatric sick visits and school physicals.\r\nOffers behavioral health services through referrals from clinic practitioners.\r\nCoordinates additional services such as physical therapy, ophthalmology, ENT care, and wellness programs.