Payroll Specialist

About the Role Join a fast-paced, collaborative team in Lakeland, FL as a Payroll Specialist, where you'll play a pivotal role in managing complex payroll cases and driving process improvements. This position is ideal for an analytical problem-solver eager to grow in a dynamic, tech-driven environment supporting enterprise-wide payroll operations. Responsibilities Serve as the escalation point for advanced payroll inquiries, managing Tier 2 case investigations from intake to closure Analyze payroll data to identify root causes, coordinate corrective actions, and ensure compliance across HR, Finance, and IT systems Maintain detailed and compliant case records; generate and present regular reports on case trends, SLA compliance, and process metrics Collaborate with internal stakeholders to implement process improvements and preventative controls Provide coaching and knowledge-sharing to Tier 1 staff to enhance team-wide proficiency and resolution effectiveness Required Skills and Experience Bachelor's degree in Business, Finance, Accounting, Human Resources, or equivalent experience At least 3 years in payroll processing and case management, with a minimum of 1 year handling complex/Tier 2 payroll issues Proficiency with payroll systems (SAP ECP highly valued) and advanced Excel/Power Query skills Strong understanding of federal and state payroll tax regulations (FICA, IRS, state withholding) Demonstrated analytical and problem-solving abilities with a focus on data-driven decision making Excellent communication skills for conveying complex payroll issues to diverse audiences Deep knowledge of payroll principles and processes Preferred Skills Certified Payroll Professional (CPP) Advanced SAP Employee Central systems experience Strong customer service orientation with a proven commitment to accuracy and timeliness Exceptional organizational skills and ability to manage multiple cases concurrently Proven ability to collaborate across teams and drive continuous improvement Benefits Competitive salary and comprehensive health benefits package Career advancement opportunities in a growing organization Ongoing training and professional development Collaborative and supportive work environment Flexible work arrangements available #J-18808-Ljbffr Remote Jobs