General Manager - QSR - Growing Group! $55k + Bonus!

Job Description

Job Description

JOIN A GROWING GROUP! DUAL CONCEPT...GM WITH EQUITY ...QSR IN ANN ARBOR!

Location: Ann Arbor

Compensation: $45k-$55k PLUS Incentives/bonus

***UNIQUE OPPORTUNITY TO HAVE AN OWNER/OPERATOR ROLE...UNLIMITED POTENTIAL!

__________________________________________________________________________

The General Manager is responsible for the overall leadership, performance, and profitability of the dual-branded store. T

his role ensures consistent delivery of exceptional customer experiences, high-quality food service, staff development, and operational excellence.

The GM is accountable for hitting sales goals, controlling labor and food costs, and maintaining a clean, safe, and compliant store environment.

Key Responsibilities:

1. Leadership & Staff Management

• Recruit, train, and retain a high-performing team

• Set weekly schedules and ensure coverage meets traffic patterns

• Lead daily pre-shift huddles and coach team members in real time

• Conduct regular performance reviews and manage corrective actions as needed

2. Sales & Revenue Growth

• Drive daily and weekly sales through upselling, suggestive selling, and promotional execution

• Implement in-store promotions, catering initiatives, and community partnerships

• Track KPIs including average transaction value, sales per labor hour, and conversion rates

3. Operations & Standards

• Oversee all store operations including prep, baking, register, and closeout procedures

• Maintain food quality, safety, and cleanliness in accordance with brand and local standards

• Ensure compliance with all health, safety, and labor regulations

4. Inventory & Cost Control

• Monitor inventory levels, place orders, and prevent waste or shortages

• Track food and labor costs, ensuring performance remains within budget

• Submit daily and weekly financial reports to ownership

5. Customer Service

• Set and model high standards for guest engagement and service recovery

• Handle customer complaints promptly and professionally

• Ensure the store environment is welcoming, clean, and efficiently run

6. Technology & Reporting

• Utilize POS and scheduling software for daily operations and performance tracking

• Maintain digital logs for maintenance, incidents, and team accountability

• Communicate clearly and regularly with ownership via reports and updates

7. Store Culture & Brand Representation

• Uphold brand standards and guidelines

• Foster a positive, inclusive, and team-oriented culture

• Act as the local face of the brand for events, marketing, and community engagement

As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, we have your consent to communicate via SMS text message moving forward.

Message and data rates may apply, depending on your mobile phone service plan. For more help reply “HELP” to your texts or you can opt-out by replying STOP.