Customer Service Representative - Aerospace

Job Description Job Description Position Overview
We are seeking a detail-oriented Customer Service Representative to join our growing technology team. Load Control Technologies delivers quality load measurement solutions across a wide range of high-tech industries around the globe. From cutting edge space vehicles to high-performance automotive engines, our customers depend on us to deliver precise, accurate, and reliable solutions, and this commitment flows down into all of our daily operations. Excellent working conditions in a supportive, enthusiastic atmosphere. Apply with resume but also your reasons for wanting to work in this area.
This position is responsible for managing the customer order process from quotation to fulfillment, as well as providing excellent customer support. The ideal candidate will need adept communication skills, attention to detail, and be well organized. Some mechanical aptitude or experience in the electronic or electro-mechanical industry will be a strong advantage.

Responsibilities
Provide excellent customer service and engage with customers to understand and identify needs
Generate accurate quotations
Review customer orders and negotiate terms
Communicate effectively with production teams to ensure timely order processing
Oversee final shipment and delivery of orders
Maintain organized documentation to ISO 9001 quality standards
Respond promptly to customer requests for support
Troubleshoot and resolve customer issues effectively
Provide clear and concise solutions to customer problems
Log support cases and initiate corrective action and continual improvement plans

Qualifications
Education
Associates or Bachelor’s degree
Experience
Minimum 2 years experience in customer service and/or order management
Minimum 2 years experience working within a quality management system
Skills
Strong written and verbal communication
Proficiency in Microsoft Excel and Outlook
Excellent attention to detail and organization
Problem-solving mindset with a focus on customer satisfaction
Able to multi-task, prioritize, and manage time efficiently
Multi-lingual ability is a plus but not required
Company Description Leading edge technology company in aerospace/automotive/wind/gas/oil field. Company Description Leading edge technology company in aerospace/automotive/wind/gas/oil field.