Director Key Account Management Global Account Program - Consumer

It's more than a job

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Our Global Key Account Manager (GKAM) is responsible for managing the full commercial customer journey for a defined portfolio of strategic consumer global accounts. This includes relationship management, business development, and execution of customer strategies across all business units. The GKAM acts as the primary representative to the customer, converting insights into actionable business opportunities and ensuring seamless alignment across internal stakeholders.

How you create impact

• Manage a portfolio of global key accounts, driving growth in line with agreed commercial targets and company guidelines.
• Develop a deep understanding of the customer’s organization, decision‑making processes, business model, and competitive environment.
• Negotiate rates and service contracts in alignment with business units, ensuring complete and accurate documentation is maintained.
• Ensure expert-level knowledge of Kuehne+Nagel vertical service offerings to identify and pursue relevant business opportunities.
• Monitor monthly commercial performance (pipeline, wins/losses, RFP activity, financial KPIs) and take rapid corrective action when required.
• Prepare and maintain a comprehensive account plan aligned with the Global Key Account Planning Process, securing approval from sales leadership.
• Lead the transition of newly acquired business to operational teams, ensuring customer requirements and commitments are fully met.
• Conduct structured account reviews focused on continuous improvement, innovation, customer priorities, and operational excellence.

What we would like you to bring

• Bachelor’s degree in Business, Supply Chain, Engineering, International Studies, or a related field.
• 6+ years of experience in key account management, sales, consulting, or supply chain/logistics.
• Proven track record in business development, including consultative/solution selling, up‑selling, and cross‑selling.
• Broad knowledge of supply chain and logistics across major modes, (Air, Sea, Road, Contract Logistics, Integrated Logistics).
• Strong stakeholder management capabilities, both internal and external.
• Excellent negotiation, communication, and relationship‑building skills, including empathy and persuasion.

Preference for Jersey City, NJ locaiton but for qualified internals we are open to any major US Kuene+Nagel location

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $125,000 and $160,000 . Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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