Intake Admin

REPORTS TO: Intake/Diversion Program Manager STATUS: Hourly – Non-Exempt – Full-Time

OVERVIEW

The Intake/Admin (Receptionist) serves as the first point of contact for all visitors and guests of the Coalition for the Homeless, representing the agency with professionalism, empathy, and respect. This role monitors building access, provides excellent customer service, and delivers administrative support to staff and program teams. The Receptionist must demonstrate a high degree of commitment, adaptability, and organizational skills to uphold Coalition values and maintain an environment of dignity, respect, and cooperation for all clients, visitors, and employees.

KEY RESPONSIBILITIES

Greet all guests, visitors, and staff professionally, ensuring a welcoming and safe environment. Monitor access to the shelter and campus, ensuring only authorized individuals enter. Answer phones, respond to inquiries, and route messages to appropriate staff. Accurately document, track, and report all incoming calls, including outcomes and follow-up actions in an incoming call log. Provide administrative support to Intake and Diversion, including filing, scanning, copying, and maintaining records. Maintain client sign-in/sign-out logs and ensure accurate documentation. Assist with scheduling appointments, intake sessions, and program visits. Ensure adherence to shelter policies, confidentiality, and safety protocols. Report building or security concerns to management promptly. Support team communication and collaboration across departments. Perform other duties as assigned by the Diversion/Intake Program Manager to support shelter operations.

QUALIFICATIONS

High school diploma or equivalent required; associate’s degree preferred. Prior experience in customer service, reception, or administrative support preferred. Experience working with diverse populations, preferably in social services, homeless services, or human services. Strong interpersonal and communication skills. Computer skills, including Teams and Outlook a must. Ability to maintain professionalism and confidentiality at all times. Flexibility to work variable shifts, including evenings or weekends if needed. Bi-lingual candidates and Veterans are encouraged to apply.

REQUIRED SKILLS

Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Proficiency with data entry system HMIS. Ability to engage with guests empathetically while maintaining professional boundaries. Knowledge of trauma-informed and client-centered practices is preferred. #J-18808-Ljbffr The Coalition for the Homeless of Central Florida