Local Dispatcher & Logistics Coordinator

Job Description

Job Description

Coordinate Operations. Support Teams. Deliver Exceptional Service.

We are seeking a highly organized, proactive, and customer-focused Local Dispatcher & Logistics Coordinator to join our growing relocation and transportation team. This position plays a vital role in coordinating daily operations, supporting field crews, and ensuring jobs are completed safely, efficiently, and according to company standards.

As a key member of our operations team, you will manage daily scheduling and dispatch activities, communicate with customers and crews, monitor job progress, resolve operational challenges, and help maintain a high level of service throughout every move. Success in this role requires strong leadership, sound decision-making, attention to detail, and the ability to thrive in a fast-paced environment where priorities can change quickly.

Key Responsibilities

Dispatch & Operations Coordination

• Schedule and dispatch crews, vehicles, equipment, and materials to meet daily operational needs
• Monitor job progress throughout the day and adjust schedules as necessary
• Maintain continuous communication with crew leaders regarding job status, customer concerns, delays, and operational updates
• Ensure all jobs are properly staffed and equipped for successful completion
• Assist in coordinating local and long-distance household goods moves

Customer & Crew Support

• Serve as a primary point of contact for customers and field personnel
• Communicate job information, updates, and expectations clearly and professionally
• Support crews with operational questions, scheduling concerns, and problem resolution
• Promote a positive customer experience through timely communication and effective service recovery

Quality Control & Accountability

• Monitor employee attendance, punctuality, appearance, and adherence to company policies
• Reinforce operational procedures, service standards, and safety expectations
• Conduct daily vehicle inspections to verify cleanliness, maintenance needs, and overall readiness
• Identify operational issues and work with management to implement solutions

Administrative Responsibilities

• Process job-related information and maintain accurate electronic records
• Enter notes, updates, and operational documentation into company systems
• Assist with payment processing, move charge calculations, and related documentation
• Support reporting and other administrative functions as needed

What We're Looking For

The ideal candidate is a dependable leader who can confidently manage multiple priorities while maintaining a positive and professional attitude. You should be comfortable making decisions, solving problems, and working closely with both customers and employees.

Preferred Qualifications

• Previous dispatching, logistics, transportation, scheduling, or operations experience
• Experience in the moving, relocation, transportation, or service industry is a plus
• Strong leadership, communication, and organizational skills
• Ability to multitask and remain calm under pressure
• Excellent customer service and problem-solving abilities
• Strong computer skills, including Microsoft Office and scheduling software
• Ability to work collaboratively with field personnel and management
• Valid driver's license with a clean driving record
• Ability to occasionally assist with operational activities when necessary
• Reliable transportation to and from work

Why Join Our Team?

• Competitive compensation
• Health, dental, and vision benefits
• Paid Time Off (PTO)
• 401(k) with company match
• Professional development and advancement opportunities
• Stable, year-round work environment
• Collaborative team culture focused on service and operational excellence

If you enjoy coordinating people, solving problems, and helping teams succeed, we encourage you to apply and become a key part of our operations leadership team.

Equal Opportunity Employer (E.O.E.)

Woodland Moving and Warehouse is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based, growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY!

Company Description

Woodland Moving and Warehouse is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based, growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY!