Information Technology Support Specialist

Overview Title : IT Support Specialist Location : Rosemont, IL Details : Contract to hire position after 3 months, fully onsite role Pay Rate : $34.00 – 36.00/hr. with benefit inclusions Base pay range $34.00/hr - $36.00/hr Job Summary Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards. Responsibilities Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions. Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities. Assists in supporting meetings at assigned location from an audio/visual/computing standpoint. Assists in the deployment of technical solutions (e.g. scheduling, testing, installation, user training, onboarding, etc.) and documentation. Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software. Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.) Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc. Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required. Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.) Other duties as assigned by manager. Years of Experience and Education Minimum of 2 years of knowledge in the technologies used within IT Area: Windows Desktop environment configuration and troubleshooting PC Hardware build and configuration skills General knowledge of handheld devices (Smartphones, iPads, Android tablets) General knowledge of all Microsoft Office applications Bachelor’s degree preferred but not required. Skills Required Previous desktop and mobile support experience Hardware and Peripheral troubleshooting Patience, empathy, and ability to communicate effectively with end users A+ or any Microsoft certification is preferred WLAN Technologies: Wireless concepts LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts Active Directory and related support tools Server operating systems: Windows modern and legacy DHCP, DNS, WINS, TCP/IP networking Third Party Software: Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI Moves, Adds and Changes with regard to telecom wiring and devices Audio visual experience with Enterprise Video Endpoints and portable/stationary LCD projectors Seniority level Associate Employment type Contract Job function Information Technology, Administrative, and Customer Service Industries IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance #J-18808-Ljbffr EPITEC