Emergency Department Registration Associate - Revenue Cycle Patient Access

Penn State Health - Penn State Health Corporation Location: US:PA: Hershey Work Type: Full Time FTE: 1.00 Shift: Evening Evening Shift Differential: $2.00/hour Hours: 2 8 hr shifts, 2 12 hr shifts, every 3rd weekend; 3:00p-11:30p, 11:00a-11:30p, 3:00p-3:30a SUMMARY OF POSITION: The Emergency Department Registration Associate initiates the revenue cycle process for all services rendered in the emergency department setting while adhering to EMTALA regulations pertaining to registration. The incumbent is responsible for securing all information required to accurately create and complete the patient registration, eligibility verification, identification of health insurance requirements, and reviewing regulatory requirements for admissions, observations, and surgical day care visits. Emergency Department Registration Associates are offered flexible schedules and growth opportunities within the department. In this position, you'll have the opportunity to demonstrate compassion and empathy towards our patients and visitors, while also developing essential customer service and interpersonal skills in a diverse setting! ESSENTIAL DUTIES:The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: Create encounter in billing system and use visit to place patient on the Emergency Department tracking board. Select correct insurance plan for the patient, conduct full patient registration in-person with patients and or family members. This includes gathering the patient's demographic information, insurance carrier identification, Department of Health regulatory components, accurate guarantor information, and Medicare required information. Conduct full patient pre-registration and registration for elective hospital-based services, both inpatient and outpatient. Pre-registration is conducted via telephone and registration is conducted in-person with patients and/or family members. The registration processes include gathering the patient's demographic information, insurance carrier identification, Department of Health regulatory components, accurate guarantor information, and Medicare required information. Complete all State and Federal regulatory requirements as determined by the type of visit and the patient's insurance. Verify patient's eligibility with insurance plan utilizing multiple online systems and, as needed, placing telephone calls. This includes accurate coordination of benefits based upon hierarchy of insurance coverage, identification of Third Party Liability and appropriate notification to patients. Investigate and obtain missing patient demographic and insurance information by making telephone calls to patients, primary care and referring physician offices, insurance agents, social services and any other appropriate source as needed. Ensure regulatory compliance for self-pay patients based upon IRS 501r requirements. Resolve billing edits upon completion of encounter creation. MINIMUM QUALIFICATION(S): High School Diploma or equivalent. PREFERRED QUALIFICATION(S): Prior experience in medical health insurance knowledge, Medical terminology and Revenue Cycle experience preferred. WHY PENN STATE HEALTH? Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. WHY PENN STATE HEALTH CORPORATION? There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. Within Penn State Health?s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you. This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Union: Non Bargained #J-18808-Ljbffr