M365 Collaboration Services Lead

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.

Job Description

GDIT seeks a Collaboration Service Delivery Lead (M365) for our federal client who will provide oversight in areas Microsoft’s M365 Platform in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Transform technology into opportunity as a Collaboration Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Collaboration Lead you will help ensure today is safe and tomorrow is smarter.
HOW YOU WILL MAKE AN IMPACT

• Engineer and develop solutions across Microsoft’s M365 platform, including core services and integrations.
• Build, deploy, and support solutions within Microsoft’s cloud environment, ensuring secure, scalable, and efficient operations.
• Administer and enhance M365 online services such as Exchange Online, Teams, and Entra ID, ensuring reliability and performance.
• Design and implement solutions leveraging Microsoft Graph API for automation, integration, and data access.
• Apply ITIL standards and best practices to maintain a highly available and well‑governed operational environment.
• Translate business requirements into technical designs, specifications, and implementation plans.
• Lead systems engineering activities supporting a large, complex enterprise infrastructure.
• Contribute technical expertise within a managed‑services IT environment to improve service delivery and customer satisfaction.

WHAT YOU’LL NEED TO SUCCEED

• Bachelor of Science in Computer Science or Engineering, or 4 additional years of equivalent technical work experience.
• ITIL v4 Foundation or ITIL v5 Foundation certification is required by the customer to be considered for this role.
• 5+ years of demonstrable experience as an engineer or developer in Microsoft’s cloud environment.
• 2+ years of demonstrable experience as an engineer or developer on Microsoft’s M365 platform.
• Proficiency with PowerShell automation and M365 security capabilities.
• Skill in configuring DLP, MFA, Conditional Access, and Defender for M365.
• Outstanding leadership and organizational skills.
• Excellent troubleshooting, documentation, and collaboration abilities.
• Comfort working with unknown variables and adapting to ad‑hoc changes.
• Strong verbal and written communication skills, with the ability to clearly explain complex technical concepts to users with varying skill levels.
• Ability to balance multiple priorities in a fast‑paced, high‑demand environment.
• U.S. Citizenship and a background investigation are required; must have a current clean financial background.
• Must demonstrate strong technical skills, the right mindset for success, dedication, and commitment.

Location : Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.

U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL 4 Foundation | PeopleCert - PeopleCert

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required