Manager - Major Projects

Job Title: Manager - Major Projects (Gen AI) Reports to (Title): Director, Customer Service Projects Work type: Office Location: Pittsfield, MA, Augusta ME, Portland, ME, Orange CT, Rochester NY, Kirkwood NY The base salary range for this position is dependent upon experience and location, ranging from $134,720- $176,400 Job Summary The Manager – Major Projects leads enterprise‑wide coordination of Generative AI initiatives within the customer service organization, overseeing prioritization, investment planning, and execution across business, IT, and operations. This role ensures alignment of GenAI efforts to strategic objectives, manages funding and delivery timelines, and provides clear visibility to leadership. The position is accountable for value tracking, financial management, executive reporting, and senior‑stakeholder engagement to drive successful realization of GenAI investments. Key Responsibilities Lead enterprise‑wide coordination of Generative AI initiatives, overseeing prioritization, investment planning, and execution across business, IT, and operations. Serve as the primary point of accountability for aligning GenAI programs to strategic objectives, approved funding, and delivery timelines. Develop and maintain integrated GenAI program plans, ensuring initiatives progress from intake through execution with clear ownership and accountability. Establish and manage a consistent leadership reporting cadence, defining what is reported, when it is reported, and how progress and outcomes are communicated. Design and maintain value‑tracking frameworks to measure financial, operational, and strategic impact of GenAI investments. Own program‑level financial management, including budget planning, forecasting, spend oversight, and variance management. Identify, manage, and resolve cross‑functional risks, dependencies, and execution constraints that may impact delivery or outcomes. Partner closely with senior business, technology, and operations leaders to maintain alignment on priorities, investment decisions, and delivery expectations. Ensure disciplined execution governance, transparency, and decision support across all GenAI initiatives. Build and sustain strong senior‑stakeholder relationships to support effective communication, informed decision‑making, and successful program outcomes. Required Qualifications Bachelor’s degree in business, technology, or a related field. 8–10+ years of experience in program management, portfolio management, or enterprise initiative delivery within complex organizations. Demonstrated experience leading cross‑functional programs that span business, IT, and operations. Strong financial acumen, including experience with budgeting, forecasting, investment tracking, and value realization measurement. Proven ability to develop clear, executive‑level reporting and communicate progress, risks, and outcomes to senior leadership. Strong stakeholder management skills with experience aligning diverse senior audiences around shared priorities and delivery commitments. Excellent organizational, problem‑solving, and execution management capabilities. Preferred Qualifications Experience leading large‑scale digital, data, analytics, or AI‑related programs. Strong executive communication and facilitation skills, with the ability to support decision‑making at the leadership level. Experience operating within regulated, matrixed, or highly complex enterprise environments. Business-oriented with excellent presentation and storytelling skills. Ability to manage multiple priorities, challenging deadlines, and technologies. Collaborative approach with counterparts in the management team to meet priorities and resolve issues. Excellent oral and written communication skills, with experience interacting with individuals at all levels, including executives. Expertise in PMO functions and practices. Experience in program management, overseeing multiple projects and coordinating dependencies. Strong leadership, planning and management skills. #LI-AM1 #LI-ONSITE Company: AVANGRID SERVICE COMPANY Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at View email address on click.appcast.io. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management. Job Posting End Date: July-31-2026 We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil and Australia and maintains markets such as Japan and Poland, among others, as growth platforms. 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