Incident Commander

This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's Incident Commanders. You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents. You will orchestrate response across a wide range of business functions, not just engineering. VPs, C-suite leaders, Triage Engineers, Incident Owners, and customer facing teams will turn to you for a clear, accurate read on what's happening and what's next. You approach every incident with genuine curiosity, pushing past the first plausible explanation to find what's really going on, and bring that same curiosity to the retrospe...