Diagnostic Imaging Scheduler

Radiology Scheduler

Schedules patients for exams and procedures. Advises patients of pre-exam requirements. Coordinates and schedules appointments for procedures and exams at the clinic or hospital. Receives incoming phone calls in a prompt, courteous, and professional manner. Responsible for data entry, e-faxing, patient order accuracy and follow up.

· Schedule exams or procedures.

· Ask patient all safety questions while scheduling.

· Answer all incoming or transferred calls to schedule or reschedule patient.

· Ensure all insurance information is correct.

· Call to obtain labs, when required.

· Communicate with techs in regards to add on or cancelled patients.

· Assist with scheduling all modalities, Mammo, Dexa, Ultrasound, Fluoro, CT and MR exams.

· Complete correct oral contrast prep slips and scan in patient account for patient to pick up.

· Ensure patient safety by asking techs and doctors for order clarification, if needed.

· Ensure any and all STAT orders are scheduled as soon possible.

· Add IV Starts and Port Access to PA or nurse schedule.

· Follow up on orders that have been requested to be corrected.

· Communicate with collection team before scheduling delinquent patient.

· Follow up with collector to ensure patient gets scheduled.

· Communicate with scheduling team with questions, concerns and when away from computer.

· Continue ongoing training with trainer and scheduling liaison to enhance knowledge and ability.

· Check voicemail and return calls in timely manner.

· Maintain open communication with:

o Patients

o Techs

o Doctor offices

o Lab at WMC/Banner

o Preauthorization representative

· Maintains patient confidentiality, and HIPAA protocols.

· Perform other related duties as directed or assigned.

Education: High School Diploma or GED, Medical Scheduler Certification (CMS)

Experience: Minimum of one year experience in an appointment scheduling position or customer service position, preferably in a medical practice setting. Word processing and computer experience.

Performance Requirements:

Knowledge:

1. Knowledge of clinic policies and procedures.

2. Knowledge of medical practice protocols related to scheduling appointments.

3. Knowledge of medical terminology and insurance practices.

4. Knowledge of computer programs and applications, including scheduling systems.

5. Knowledge of customer service principles and techniques.

6. Knowledge of grammar, spelling, and punctuation.

7. Knowledge of basic arithmetic.

8. Knowledge of medical terminology.

9. Knowledge of CPT and ICD-10 coding.

Skills:

1. Skill in operating office equipment.

2. Skill in trouble shooting error with patient orders.

3. Skill in handling incoming phone calls and returning calls in a timely manner.

4. Skill in written and verbal communication.

5. Skill in maintaining a professional demeanor at all times.

6. Skill in maintaining a professional, personal appearance.

7. Excellent organizational skills.

8. Strong interpersonal, oral (including telephone) and written communication skills

Abilities:

1. Ability to type 45 words per minute. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet and Microsoft PowerPoint.

2. Ability to work effectively as a team member with physician, other providers and staff.

3. Ability to flexibly respond to changing demands.

4. Ability to organize and prioritize tasks effectively.

5. Ability to communicate clearly.

6. Ability to work with little supervision.

7. Ability to establish and maintain effective working relationships with patients, employees, referring physician offices and the public.

8. Ability to manage multiple tasks with a high degree of detail orientation while working in a fast-paced environment.

9. Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.

1. Ability to follow written and verbal directions.

1. Ability to be a flexible team player.

1. Demonstrated ability to provide a high level of customer service to patients, fellow employees, and referral sources.

1. Ability to act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.

1. Ability to keep the patient at the center of everything that you do, building lifelong trust.

1. Ability to foster open collaboration and constructive dialogue with everyone around you.

1. Ability to continuously innovate new solutions, influencing and responding to change.

1. Ability to focus on superior outcomes and calibrate work processes for outstanding results.

Equipment Operated: Standard office equipment with emphasis on telephone and computer hardware/software, Fax queue.

Work Environment: Medical office. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Scheduler. While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist, regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include vision, distance vision and the ability to adjust focus. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.