Business Banking Relationship Manager

Location: On site in location listed in job posting. Summary Responsible for acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1–5 mm in annual revenues, serving as a single point of contact for the customers within the bank; deliver business and deposits services, sell secured and unsecured business loans adhering to credit policy and underwriting parameters; identify referral opportunities for Retail Branch Partners and Business Product Partners; serve as a business consulting resource for the Retail Branch network. Position works from a bank facility in Winston‑Salem. Revenue Growth/Product Production Expert business profiling and a deep understanding of business operation cycles will be used to uncover revenue/growth opportunities beneficial to the customer (efficiency and profitability) and to the bank, serving as a financial advisor to the business through its principals/owners. Achieve product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard. Use problem solving, listening, understanding, and responding techniques to proactively reach out to customers to identify sales opportunities that are aligned with customer needs and bank priorities, helping the customers to operate their businesses more efficiently and profitably. Effectively engages product partners to develop holistic customer relationships. Retention/Sales and Service Support Meets bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty. Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using all available tools to improve the customer experience and enhance performance. Partners with branch and product partners seamlessly to provide an excellent customer experience defined by expertise, ease of use, and responsiveness. Risk Management Expertise in identifying non‑credit risk through account reviews, customer conversations, and publicly available information. Adheres to all regulations, compliance, Bank policies and procedures, and delegated authorities. Manages risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel. Completes all required training by established deadlines. Requirements Bachelor’s degree and three years of banking experience. Business credit training and lending experience preferred. High school diploma or GED and seven years of banking experience. Business credit training and lending experience preferred. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More – FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube Qualifications Behaviors Dedicated: Devoted to a task or purpose with loyalty or integrity Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Motivations Self‑Starter: Inspired to perform without outside help Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr