Night Audit

Night Audit

Accurately balances all hotel income and expenses for the 24-hour hotel operating period

Typical work conditions: Front desk and office

Equipment used: Computer, printer, key machine, luggage cart, telephone, fax, copier, scanner

Qualifications: High school diploma or equivalent, fluent in English, reading and writing necessary, must have sound judgment and discretionary skills and be able to work with little or no supervision, must be flexible in hours and days worked, must display very good organization and time management skills, must have excellent communication and interpersonal skills with the ability to interact with many types of personalities, must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Essential tasks: Balance all room revenue, F&B revenues and room expenses, balance all room and tax charges, performs all GSA functions as required, may perform duties associated with Night Manager responsibilities, posting charges to guest accounts, processing payments from guests, selling and upselling rooms to "walk-in" customers, maintaining daily logs, balancing shift work and cash drawers, listening to or anticipating and responding to guest complaints. Use established greetings when answering the phone or meeting guests in person, promote, answer questions about, and enroll in Hilton's Honors program