Client Service Representative

Job Description

Job Description

Client Service Representative

Join a Team That Puts People and Pets First

West Hills Veterinary Centre is looking for an experienced Client Service Representative (CSR) to join our compassionate and hardworking team. If you have a passion for helping
people, love animals, and thrive in a fast-paced veterinary environment, we'd love to meet you!

As the first and last impression our clients have of the hospital, our Client Service Representatives play a vital role in creating a welcoming, organized, and positive experience for every client and patient who walks through our doors.

What We're Looking For

Required Qualifications

• 1–2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Daily Responsibilities

• Welcome clients and patients with exceptional customer service.
• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Assist with maintaining a clean, organized reception area.
• Support teammates throughout the hospital as needed.

Why West Hills Veterinary Centre?

At West Hills Veterinary Centre, we believe that great medicine starts with a great team. We are proud to provide high-quality veterinary care while fostering a supportive, family-oriented
workplace where every team member is valued.

As part of Legacy Veterinary Group , we're privately owned, not corporate, which means our focus is on supporting our teams, caring for our patients, and building lasting relationships with our clients.

We believe in:

• Compassionate patient care
• Outstanding client service
• Teamwork and collaboration
• Professional growth and continuing education
• Work-life balance

Benefits

Eligible full-time employees enjoy a comprehensive benefits package that may include:

• Competitive pay based on experience
• Medical, dental, and vision stipend
• Paid Time Off (PTO)
• Paid holidays
• 401(k) with company match
• Employee pet discounts
• Continuing education opportunities
• Uniform allowance
• Supportive leadership and opportunities for career growth

Ready to Join Our Team?

If you're an experienced veterinary Client Service Representative looking for a practice where your skills are appreciated and your career can grow, we'd love to hear from you.

Apply today and become part of the West Hills Veterinary Centre family!