Operations Manager

Job Description

Job Description

Salary: $65,000 Annual OTEEmployment Type: Full-Time, W2 | Bi-Weekly PayAbout Us: Community Concierge Services (CCS) is a nationwide provider of doorstep waste and recycling collection for apartment communities. Each night, our dedicated team of over 600 employees services more than 160,000 apartment units across the country. As a rapidly growing company, we offer our team members opportunities for advancement, increased responsibilities, and additional shifts based on performance and reliability. Come work with a founder led, quickly growing company with opportunities to advance! The Opportunity: In this role you will oversee all operations for doorstep trash collection in your market from end to end. You will be responsible for new community rollouts, building and supporting your team, visiting clients and working in the field. This role requires a mixture of both white collar and blue collar work. You must be willing to rollup your sleeves and lead from the front on a daily basis! This job is not able to be done in conjunction with another full time job. What You'll Do:Lead operations across multiple residential properties, ensuring flawless nightly executionHire and train porters to CCS standardsConduct employee audits and on-site quality checksBuild and maintain strong relationships with property managers and clientsHandle scheduling and ensure coverage-no missed pickups!Manage employee logistics, including safety gear, reporting apps, and ADP payroll formsRespond to on-site operational issues such as equipment failures or staffing gapsMaintain nightly reporting, payroll, employee documentation, and complianceAssist in community onboarding, including resident orientations and equipment distributionOversee operations in our DMV market which includes - Baltimore MD, Parts of VA, Parts of PA, and surrounding area's.Workload & Schedule:Night and weekend availability required; routes run 7 days a week. Our peak working hours are 6pm-12am daily. Mix of field work and administrative tasks, with flexible daytime hours based on completionTravel to neighboring markets may be required to support operationsWho You Are:A hands-on leader who's not afraid to work late nights or fill in on a route if neededA natural problem solver and communicator-proactive, honest, and solution-focusedComfortable managing people, systems, and processes in a fast-paced, high-accountability environmentFlexible and responsive-able to pivot when staffing gaps or service issues ariseA team builder who leads by example and wants to grow with the companyCompensation & Benefits:Base Salary: $60,000 year (bi-weekly pay)Annual Bonus: $5,000 (paid quarterly)(performance based)Company Vehicle for all work-related use (maintenance and gas covered)Health Insurance for you and your family (sponsored plan)401(k) with Matching: 4% match on first 5% after 12 monthsGrowth Opportunity: Help build and lead new districts as we expand