Field Service Technician - Columbus

Field Service TechnicianRole: Field Service Technician Type: Full-Time Employment, Hourly + Overtime Location: Various – Minneapolis, MN; Sioux Falls, SD; Milwaukee, WI; Columbus, OH – regional travel Schedule: Monday-Friday day shift, with occasional emergency response Eligibility: US Permanent Residency is required Some overnight travel requiredJob SummaryAs a Field Service Technician, you will install, troubleshoot, repair, and verify the performance of complex biomedical systems with minimal supervision. You’ll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device acquisitions.This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of our company. You’ll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.Qualifications and RequirementsTravel with this position can take you across the region and you must be able to accommodate that. (Company vehicle provided, expenses covered.)Minimum 2 years of experience working in a similar Biomedical Technician position working across many different types of equipment.Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.Strong communicators who can confidently interact with customers, explain findings, and build trust.Reliable professionals with a high sense of ownership, accountability, and follow-through.Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.Adaptable learners who embrace change, ask questions, and continuously build technical expertise.Detail-oriented thinkers committed to precision, safety, and regulatory compliance.Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.Teammates who model our values—integrity, openness, urgency, autonomy, and embracing change.Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.Valid driver’s license and ability to visit multiple customer sites as part of the daily role.Duties and ResponsibilitiesDiagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systemsRepair, install, and calibrate highly complex and intricate biomedical equipment and systemsInform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concernsMaintain biomedical expertise through ongoing training and educationLead Service Operations Special Projects as assigned. Travel to sites and/or work with other Central Office associates as necessary for the collection and analysis of information and/or data pertaining to any special assignmentsEnsure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service historyAdhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and proceduresResponsible for ensuring all service and documentation is complete, timely, and accurateBuild and maintain customer relationships and discuss equipment status and functionality with cliniciansServe as an ambassador for Scientific Safety Alliance by integrating the core values into job performanceIdentify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.Represent our values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.Deliverables & OutcomesDeliver accurate, compliant performance testing and certifications with a documented error rate of <1%.Consistently meet daily/weekly productivity expectations by efficiently servicing customers.Maintain 100% on-time and complete service reports, documentation, and regulatory records.Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.Resolve equipment issues through effective troubleshooting while minimizing customer downtime.Uphold company safety, quality, calibration, and compliance standards on every job site.Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.BenefitsEquity ownership in company401k Match100% paid Medical Dental & Vision insuranceHealth insurance (100% for employee and family)Life insuranceGenerous Paid time offParental leave