Leasing agent

Job Title:  Leasing Agent 
Supervisor:  Property Manger

LEASING AGENT POSITION OVERVIEW: The Leasing Agent plays a critical role in the 
leasing process for our rental properties. This position requires excellent interpersonal skills, a 
customer-centric mindset, and the ability to effectively market and lease available units while 
providing exceptional service to prospective tenants.

DUTIES AND RESPONSIBILITIES:

Tenant Relations: 
• Welcome and greet prospective tenants, providing a positive and professional first
impression.
• Assist prospective tenants throughout the leasing process, answering questions, and
addressing concerns.
• Build rapport with tenants and maintain positive tenant relationships.
Property Tours:
• Conduct property tours, showcasing available units, amenities, and communal areas.
• Highlight the features and benefits of each unit and the community to prospective tenants.

Tenant Screening:
• Assist prospective tenants with the application process, ensuring all required documentation is
complete and accurate.
• Conduct tenant screenings, including background checks and credit checks, in compliance with
company policies and fair housing regulations.

Lease Negotiation:
• Assist in lease negotiations and ensure that lease agreements are thoroughly reviewed and
understood by tenants.
• Explain lease terms, rent payment procedures, and any additional fees.

Marketing and Promotion:
• Collaborate with marketing teams to promote available units through various channels, including
online listings, social media, and marketing materials.
• Maintain up-to-date knowledge of property features, pricing, and availability.

Customer Service:
• Provide exceptional customer service by addressing tenant inquiries, concerns, and maintenance
requests promptly and professionally.
• Maintain a responsive and helpful attitude toward tenants.

Documentation and Reporting:
• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 
functions.

EDUCATION AND/OR EXPERIENCE:
• 2+ years of experience in leasing, property management, real estate, or related field.
• High school diploma or equivalent required; bachelor's degree in business administration, Real
Estate, or a related field preferred.
• Experience with property management software is preferred but not required.

SKILLS AND ABILITIES:
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of fair housing laws and leasing regulations.
• Proficiency in Microsoft Office Suite and CRM systems.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use 
hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or 
hear.

The employee must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be 
made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT:
This is an office position that may require travel as needed to support site teams and attend company 
meetings. The noise level in the work environment is usually moderate.

BENEFITS:
Associates who are regularly scheduled for and work 30 hours or more per week are eligible for 
company-sponsored benefits on the 1st day of the month, following completion of 30 continuous days of 
employment. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

EEOC:  All qualified applicants will receive consideration 
for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national 
origin, disability, or veteran status.

CORPORATE INTEGRITY:
All employees in all positions are expected to act professionally at all times, including but not limited to 
treating others with respect, valuing diversity, supporting team/community goals, and following company 
policies and procedures. For more details on what professional behaviors are expected, please refer to the 
Employee Handbook and company policies and procedures.