Observability Senior Software Engineer

Senior Software Engineer We are looking for a highly skilled Senior Observability Software Engineer to design, implement, and maintain large‑scale observability platforms that provide deep visibility into distributed systems. You will work across engineering teams to ensure our services are measurable, reliable, performant, and debuggable. This role requires a strong background in software engineering, modern cloud-native observability stacks, and data‑driven operational excellence.Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts.What you'll achieveYou will help define and evolve the observability strategy for our services, ensuring engineers have the right insights to build, operate, and scale high‑quality software. You'll work across teams to deliver robust telemetry, enhance reliability, and enable data‑driven operational excellence.You will:- Implement observability frameworks covering metrics, logs, traces, profiling, and events.- Build scalable telemetry pipelines using technologies such as OpenTelemetry, Prometheus, Grafana, ELK/EFK, Jaeger, Tempo, or similar.- Develop instrumentation libraries, SDKs, agents, and exporters for distributed services.- Optimize ingestion, storage, and query performance for high‑volume telemetry data.- Partner with engineering and SRE teams to define and measure SLIs/SLOs/SLAs.- Build dashboards, alerts, and diagnostics tools to support real‑time monitoring and troubleshooting.- Lead data‑driven incident analysis and provide actionable insights.- Automate deploymenthe table. Here's what we are looking for with this role:Essential Requirements- 6+ years of experience in software engineering or systems engineering roles.- Strong programming skills in Python.- Deep experience with cloud‑native platforms (Kubernetes, containers, service mesh architectures).- Hands‑on expertise with modern observability stacks (OpenTelemetry, Prometheus/Grafana, ELK/EFK, Datadog, New Relic, etc.).- Strong understanding of distributed systems, t