Member Concierge
Hammer and Nails Greenwich
Benefits:
401(k)
Employee discounts
Paid time off
Bonus based on performance
Opportunity for advancement
Signing bonus
Training & development
About the Role:
Hammer and Nails Greenwich is looking for a charismatic and driven Membership Sales/Concierge to join our team in Greenwich, CT! This is an exciting opportunity to be the face of a premium grooming experience, welcoming members and guests while building lasting relationships. If you love people, thrive in a luxury service environment, and have a passion for sales, this role is for you.
Responsibilities:
Greet and welcome members and guests, delivering a best-in-class concierge experience
Drive membership sales by presenting and promoting Hammer and Nails membership Clubs
Manage appointment scheduling, check-ins, and front desk operations
Build and maintain strong member relationships to encourage retention and referrals
Handle member inquiries, concerns, and feedback with professionalism and care
Meet and exceed individual and team sales goals and KPIs
Maintain a clean, organized, and welcoming front-of-house environment
Requirements:
Previous experience in sales, hospitality, or a luxury customer service environment preferred
Strong interpersonal and communication skills with a naturally outgoing personality
Proven ability to meet sales targets and close membership sales
Comfortable working in a fast-paced, client-facing role
Proficiency with scheduling software and point-of-sale systems is a plus
Reliable, punctual, and a true team player with a positive attitude
Passion for men's grooming, wellness, or lifestyle brands is a bonus
About Us:
Hammer and Nails Greenwich is part of a nationally recognized men's grooming lounge franchise that has redefined what it means to look and feel your best. We offer an upscale, members-only experience featuring expert hand and foot care, waxing, and more in a masculine, relaxed atmosphere. Our team is passionate about delivering exceptional service, and we pride ourselves on creating a workplace culture that is supportive, fun, and rewarding.
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