Program Manager - Patient Services

Employment Type: Contract Duration: 6+ Months Status: Accepting Candidates About the role Seeking an experienced Program Manager to lead a large-scale Patient Services platform implementation within a commercial IT environment. This role will focus on end-to-end program governance, stakeholder management, PMO execution, and coordination across multiple enterprise systems and implementation partners. Key Responsibilities Lead full lifecycle program management activities for Patient Services system implementations within a commercial IT environment Own and manage PMO deliverables including project charters, schedules, project plans, stage gates, and status reporting Drive cross-functional coordination across CRM, MDM, analytics, reporting, and integrated enterprise systems Maintain and manage RAID logs, ensuring risks, actions, issues, and decisions are documented and resolved appropriately Facilitate Jira management activities in collaboration with Agile and Waterfall delivery teams Coordinate with implementation partners, vendors, and business stakeholders to ensure successful program execution Deliver executive-level status reporting, governance updates, and stakeholder communications on a regular cadence Identify and mitigate project risks, resource constraints, and cross-workstream dependencies Support enterprise program governance and ensure alignment across technical and business teams Qualifications Strong experience leading enterprise-level Program or Project Management initiatives within Pharma, Biotechnology, or Life Sciences organizations Required experience with Patient Services Platforms or Patient Support Systems implementations Experience managing Commercial IT programs involving CRM, MDM, analytics, and integrated enterprise applications Strong PMO and governance experience including RAID management, stage gates, project scheduling, and executive reporting Experience working with Agile and/or Waterfall delivery methodologies and Jira management Excellent stakeholder communication, presentation, and leadership skills Proven ability to drive cross-functional initiatives with minimal oversight Experience coordinating with implementation partners and consulting organizations preferred Compensation Final compensation will depend on experience, technical skills, and interview evaluation. #J-18808-Ljbffr JMD Technologies Inc.