Network Engineer

Network Engineer Lead II - Cloud Infrastructure Services Who We Are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you'll create a boundless impact that transforms your career-and the lives of people across the world. Visit us at UST.com. You Are: UST is searching for an experienced Network Engineer to manage and support the customer's enterprise network and security infrastructure. The ideal candidate will have strong hands-on experience with Fortinet firewalls, Cisco switching, Juniper wireless technologies, network monitoring, incident troubleshooting, and onsite hands-and-feet support. The opportunity: Network & Security Operations Administer, monitor, and troubleshoot enterprise network infrastructure, including FortiGate Firewalls, Cisco Switches, and Juniper Wireless infrastructure. Configure, maintain, and optimize firewalls, switching, wireless, VLANs, routing, VPNs, and network security policies. Perform firmware upgrades, configuration backups, patching, and preventive maintenance on network devices. Monitor network availability, performance, and capacity, proactively identifying and resolving issues. Diagnose and resolve LAN, WAN, Wi-Fi, VPN, DNS, and connectivity issues. Participate in network implementation, upgrades, migrations, and disaster recovery activities. Ensure network security compliance by implementing approved security policies and best practices. Monitoring & Incident Management Monitor enterprise network infrastructure using Customer-owned monitoring tools. Perform triage, fault isolation, and root cause analysis for network-related events. Create, update, and resolve network incidents and service requests within agreed SLAs. Execute approved network changes in accordance with change management procedures. Prepare operational reports, network health dashboards, and incident summaries. Onsite Hands-and-Feet Support Provide onsite support for installation, rack-and-stack, cabling, hardware replacement, device provisioning, and troubleshooting. Coordinate with remote engineering teams during network maintenance and incident resolution. Support data center and branch office network infrastructure activities. Vendor Coordination Coordinate with OEM vendors, ISPs, telecommunications providers, and third-party support teams for issue resolution and escalation management. Manage vendor support cases through closure. Collaborate with customer infrastructure and security teams to ensure seamless network operations. Required Technical Skills: Fortinet FortiGate Firewalls Cisco Switching and Routing Juniper Wireless Infrastructure TCP/IP, LAN/WAN, VLANs, STP, Routing Protocols (OSPF/BGP preferred) VPN Technologies (Site-to-Site and Remote Access) DNS, DHCP, NAT Network Security and Firewall Policy Management Enterprise Network Monitoring Tools Network Performance Analysis and Troubleshooting Configuration Backup and Firmware Upgrades ITSM Tools (ServiceNow preferred) This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What you need: 8-12 years of enterprise network engineering experience. Strong knowledge of network architecture, routing, switching, wireless, and security technologies. Experience supporting large enterprise or data center environments. Excellent troubleshooting and analytical skills. Strong communication and documentation skills. Ability to work independently and collaborate with cross-functional and global teams. Preferred Certifications Cisco CCNA / CCNP Fortinet Certified Professional (FCP) / NSE Juniper JNCIA / JNCIS Soft Skills Excellent problem-solving and analytical abilities. Strong customer and stakeholder management skills. Ability to work under pressure and manage multiple priorities. Excellent verbal and written communication skills. Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Illinois Compensation Range: $75,000-$113,000 Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws. What we believe: We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. Skills Fortinet FortiGate, Juniper, TCP/IP, VPN, Change Management, DHCP, DNS, Data Center Operations, Firewall, High Availability and Disaster Recovery, Incident Management Benefits Compensation range: $ 75,000.00 to 113,000.00 per year #J-18808-Ljbffr