Genesys Architect / Technical Lead

Job Title: Genesys Architect / Technical Lead Location: Remote Position Summary: We are seeking a seasoned Genesys Architect / Technical Lead to serve as a subject matter expert and overall technical leader across multiple projects. The ideal candidate will have hands-on architecture-level experience with the Genesys Cloud platform and the ability to lead discovery sessions, translate business requirements into design documentation, and guide technical implementation teams. Key Responsibilities: Serve as the technical lead and Genesys Cloud SME across multiple projects. Collaborate with customers to gather and validate technical and business requirements. Translate requirements into best-practice-based design documentation using Visio or similar tools. Lead discovery sessions with internal and customer stakeholders, including technical and non-technical audiences. Deliver knowledge transfer (KT) sessions to customer administrators and support teams. Manage and mentor technical resources responsible for Genesys Cloud build and configuration. Design and build call flows in Genesys Cloud Architect, including inbound, outbound, voicemail, and secure flows. Configure Single Sign-On (SSO) using Okta, Microsoft, or other identity providers. Communicate effectively with both customer and Genesys leadership teams. Required Skills & Experience: 5+ years of experience with Genesys, including architecture-level responsibilities. Deep understanding of Genesys Cloud Architect and contact center configuration. Proven ability to design and implement scalable and efficient IVR and call flow solutions. Experience leading technical teams and mentoring junior resources. Proficiency in creating design documentation and technical diagrams. Strong communication and stakeholder management skills. Preferred Skills: Familiarity with Genesys Cloud APIs and ability to configure data actions. Experience with Salesforce or Cloud CX integration. Experience with outbound campaign configuration and Genesys Cloud outbound dialer. BYOC (Bring Your Own Carrier) configuration and consulting experience. Knowledge of digital channels such as messaging, email, and SMS within Genesys Cloud. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology, Customer Service, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Gravity IT Resources by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Architect” roles. United States $240,000.00-$260,000.00 1 hour ago United States $200,000.00-$300,000.00 8 hours ago United States $168,700.00-$253,100.00 7 hours ago United States $168,700.00-$253,100.00 1 hour ago San Francisco Bay Area $191,400.00-$307,000.00 3 hours ago Director of Engineering, Shared Services United States $191,400.00-$307,000.00 3 hours ago San Diego, CA $191,400.00-$307,000.00 3 hours ago Texas, United States $191,400.00-$307,000.00 3 hours ago Santa Clara, CA $191,400.00-$307,000.00 3 hours ago San Antonio, TX $191,400.00-$307,000.00 3 hours ago Manager, International Partnerships & New Ventures Design, Development, and Construction California, United States $93,000.00-$172,000.00 3 hours ago United States $160,000.00-$170,000.00 4 hours ago United States $140,000.00-$180,000.00 2 hours ago Greenville, SC $190,000.00-$270,000.00 2 hours ago United States $120,600.00-$135,900.00 6 hours ago United States $150,000.00-$180,000.00 55 minutes ago St Louis, MO $140,000.00-$160,000.00 1 hour ago Associate Director, Solution Architecture and Engineering United States $113,718.00-$190,388.00 5 hours ago United States $156,900.00-$176,000.00 1 hour ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr