Senior Service Desk Engineer

Senior Service Desk Engineer in Greenville, SC Are you a highly skilled IT professional who enjoys solving complex technical issues, supporting end users, and driving service excellence? Interim HealthCare is seeking a Senior Service Desk Engineer to serve as a key technical resource for our enterprise support environment, providing advanced troubleshooting, mentorship, and white-glove support across a growing healthcare organization. In this role, you'll serve as an escalation point for complex service desk issues, support Microsoft 365 technologies, Active Directory, VMware Horizon/VDI environments, and enterprise desktop systems while helping improve processes and enhance the overall user experience. You'll work closely with leadership, franchise partners, and internal stakeholders to ensure reliable, responsive technology support that enables exceptional patient care and business operations. If you're passionate about customer service, enjoy mentoring others, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. Why You'll Enjoy Being Part of Our Team: Competitive Pay: $75,000 - $80,000 per year, based on experience Meaningful Impact: Help support the technology that enables healthcare professionals to deliver quality care across the country. Supportive Culture: Join a collaborative, family-oriented environment that values innovation, teamwork, and continuous learning. Comprehensive Benefits: Enjoy PTO, holiday pay, medical, dental, and vision coverage, along with 401(k) benefits. Big-Picture Overview: What You’ll Do as a Senior Service Desk Engineer: Serve as a senior escalation point for complex Service Desk tickets and technical issues across the organization. Troubleshoot and resolve hardware, software, networking, Microsoft 365, Teams, Active Directory, VPN, and end-user support issues. Provide white‑glove VIP support for executive leadership and key stakeholders. Administer and maintain Microsoft 365, Teams, Active Directory user accounts, email support, and access management. Support VMware Horizon/VDI environments, desktop operating systems, server technologies, and enterprise applications. Manage and maintain ManageEngine ServiceDesk applications and ticketing workflows. Identify recurring issues, perform root cause analysis, and develop long‑term solutions to improve service delivery. Train, mentor, and support junior Service Desk team members while promoting best practices and knowledge sharing. Assist with IT projects, system implementations, and technology upgrades across the organization. Provide exceptional customer service while effectively communicating technical concepts to both technical and non‑technical users. Must‑Haves for Success in This Role: This will be a full‑time, onsite position in Greenville, SC. Bachelor's degree in Information Technology, Computer Science, Information Management, or a related field (Master's degree preferred). 6+ years of hands‑on experience supporting enterprise IT environments and end users. Experience supporting organizations with 3,500+ users in a high‑volume service environment. Strong experience administering Microsoft 365, Microsoft Teams, and Active Directory. Knowledge of networking fundamentals, file share permissions, VPN connectivity, backup and recovery solutions, and endpoint security. Experience supporting Microsoft Windows desktop and server operating systems. Familiarity with VMware Horizon/VDI environments and virtual desktop infrastructure. Strong troubleshooting, analytical, and problem‑solving skills with the ability to identify root causes and implement effective solutions. Demonstrated ability to provide executive‑level support with professionalism and discretion. Experience mentoring team members and collaborating effectively across departments. Strong written and verbal communication skills with the ability to explain technical concepts clearly. Demonstrated proficiency with Microsoft Copilot and other AI‑powered productivity tools. Ability to work independently while effectively managing priorities in a dynamic environment. Why Work for Interim HealthCare? Founded in 1966, Interim HealthCare is the nation's first home healthcare company and a trusted leader in compassionate, patient‑centered care. With 300+ locations nationwide, we foster a family‑oriented culture that values every team member. As a Senior Service Desk Engineer, you'll play a critical role in supporting the technology that enables exceptional care delivery and business operations across our organization. InterimHealthCare is an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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