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Customer Service Representative - State Farm Agent Team Member

Mia Delouise - State Farm Agent

New Orleans, LA

Job Description

Job Description

Benefits:

  • Opportunity for advancement
  • Paid time off
  • Competitive salary
ROLE DESCRIPTION: 

Full-time Customer Service Representative at a local State Farm Agency located in the neighborhood of Lakeview in New Orleans, LA. Required office hours are 8a-4:30 p.m. M-F, assisting customers with their insurance needs. The position requires you to have your Property & Casualty insurance license. Having a Life & Health insurance license is a bonus!

We look forward to connecting with you if you are the ideal customer-focused, empathetic team member we are seeking.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
BENEFITS:
  • Hourly pay plus commission/bonus - Pay rate is based on which active insurance licenses you hold, previous insurance experience, and specific State Farm experience
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience
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Vacancy posted 24 days ago
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