Customer Service Representative ** Seasonal

Job Summary The Customer Service Representative is the primary interface for distributors, sales, carriers and warehouses for shipping operations in North American market. Responsible for order to fulfillment process and customer relationships. Develops, implements, and coordinates customer service programs and activities. Compensation: $22 - $25 per hour, dependent on skills & experience. Responsibilities Communicates with sales team, carriers, and warehouses via phone or email to manage distributor, special event, and other orders. Processes orders and ensures on-time delivery through network of warehouses and UPS/trucking companies. Plans and arranges shipments. Researches and resolves delivery issues, including issuance of credit or sending replacements. Maintains good customer and third‑party logistics relationships. Supports overall supply chain planning, sales operations, and expansion projects. Fills out contract forms, determines charges for requested service, enters customer standard updates. Adjusts complaints concerning billing or service rendered, independently investigates and solves service issues. Manages and approves logistics costs for third‑party logistics providers. Provides prompt, efficient, and exceptional customer service. Handles inquiries on billing discrepancies, product inquiries, order tracking, payment issues, and other general inquiries. Analyzes orders and enters orders that align with current stock availability while minimizing cost. Builds relationships with Marketing and Sales teams and provides information on possible sales leads/customer feedback. Proactively and independently identifies problems and quickly implements appropriate solutions. Qualifications Three or more years of industry experience, including Call Center, eCommerce, or logistics. Experience with Order Management systems, Oracle experience a plus. Excellent problem‑solving skills. Comfortable making important decisions independently or with little guidance. Excellent communication and customer service skills. Ability to handle multi‑projects simultaneously. High energy and performance level. Working knowledge of Microsoft Office, especially Excel. Bilingual (Spanish/English). Ability to maintain appearance and conduct suitable for a corporate environment. Ability to work occasional evenings, weekends, and travel if necessary. Ability to sit at a desk and use a computer for long periods of time with or without accommodation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Characteristics should include but not be limited to: being able to work with others; work efficiently with little or no supervision; understand and perform basic math equations; speak data collected and be open to availability including evenings and weekends. Education & Experience GED or high school diploma, one to two years previous customer service experience and/or academic background, training and experience that demonstrates the ability to perform the duties of the position. Benefits Thriving Wellness Community: Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility, including: 24/7 online physician consultations Virtual mental health resources Life coaching Engaging employee community groups Cash rewards for healthy habits and fitness reimbursements Library of on‑demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. EEO Statement We are an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. All your information will be kept confidential according to EEO guidelines. EEO is the law. #J-18808-Ljbffr