LPN - Clinical Triage

Clinical Phone Triage LPN

Advanced Specialty Care, P.C. is seeking a full-time licensed practical nurse to support our clinical phone triage team in a multi-specialty setting. This role is primarily focused on clinical phone triage, patient care coordination, and team support while working closely with providers and staff to ensure timely, efficient, and high-quality patient care delivery.

Skills

• Must be able to work in a fast-paced environment.
• Ability to work independently while collaborating with providers and clinical staff.
• Strong clinical judgment and critical thinking skills.
• Excellent oral and written communication skills.
• Detail-oriented, organized, and able to prioritize tasks effectively.
• Ability to multi-task and manage high call/message volumes.
• Proficient in the use of computers, EMR systems, and software programs.

Responsibilities and Duties

• Performs clinical phone triage by assessing patient symptoms and determining urgency using established protocols.
• Serves as team lead for triage staff, supporting workflow management, training, and daily operations.
• Communicates patient concerns to providers and facilitates appropriate follow-up care.
• Documents all patient interactions, triage decisions, and clinical information accurately in the EHR.
• Manages incoming calls, patient portal messages, and task workflows within the EMR system.
• Processes prescription refill requests in accordance with provider direction and practice protocols.
• Provides patient education and guidance within LPN scope of practice.
• Coordinates care, including scheduling urgent appointments and follow-up visits as needed.
• Maintaining accurate and timely clinical documentation in the EHR.
• Adheres to all clinical protocols, safety standards, and regulatory requirements.

Requirements

• Active CT LPN state license.
• Active BLS certification.
• Minimum 3 years' experience as an LPN, preferably in a clinical triage or outpatient setting.
• Prior clinical phone triage experience required.
• Experience with EMR systems required.
• Strong understanding of clinical workflows and patient communication.

Schedule

• Full time: 40 hours per week, Monday through Friday.
• On-site schedule: Monday, Tuesday, Thursday (Danbury office).
• Remote schedule: Wednesday and Friday.
• Must be able to work a flexible work schedule.

Training

• 3-month initial training period conducted on-site in office. 4 days a week.
• Upon completion of training, position transitions to Danbury-based hybrid schedule.

Bonus Offered

$1,500 after 6 months of employment; $1,500 after one year of employment.

Outstanding Benefits That Work for You

At Advanced Specialty Care, P.C., we believe that great work deserves great rewards. That's why we offer a robust and competitive benefits package designed to support your health, happiness, and future.

When You Join Our Team, You'll Enjoy:

• Comprehensive health coverage including medical, dental, and vision plans to keep you and your family well.
• Supplemental insurance options added protection when you need it most.
• Paid time off plus sick leave and paid holidays, because work-life balance matters.
• 401(k) with profit sharing invest in your future with confidence.
• Mileage reimbursement when traveling office to office.
• Tuition reimbursement grow your skills while we help cover the cost.
• Employee discount programs enjoy savings on products and services you'll use.

We're committed to helping you thriveat work and beyond.