Patient Care Coordinator

Job Description

Job Description

Salary:
Patient Care CoordinatorOptimum Therapies Menomonie, WIOptimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff.We are currently seeking a full-time Patient Care Coordinator to join our Menomonie clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll DoA typical day may include:Greeting and communicating with patients to provide a positive, supportive experienceScheduling patient appointments and managing daily clinic flowAnswering incoming phone calls from patients and physician officesCollecting insurance co-pays and private payments for servicesEntering and maintaining accurate patient information in our systems Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visitsAssisting with patient flow by preparing treatment areas, coordinating room availability, and supporting daily clinic operationsCollaborating closely with therapists and support staff to ensure excellent patient careRepresenting Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives
Schedule & Work Environment Approximately 32 hours per week Monday through Friday Clinic hours range from 7:00 a.m. to 6:00 p.m. No evenings, weekends, or holidays Team-focused environment that values flexibility, support, and work-life balance

What We're Looking ForWe're looking for someone who brings professionalism, positivity, and strong people skills to our team: A friendly, patient-focused mindset with excellent communication skills Comfortable using computers and multiple software systems Ability to multitask, stay organized, and adapt in a fast-paced environment A team player who is willing to jump in and help where needed Honest, dependable, and trustworthy Previous experience in a healthcare, administrative, customer service, or reception role is preferred. Familiarity with health insurance verification and prior authorization processes is a plus. Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.
Compensation & Benefits Starting wage of $18.00-$19.00 per hour based on experience Medical and dental insurance options Employer-paid life and long-term disability insurance Paid holidays and paid time off 401K with employer match Voluntary insurance options Family-friendly, community-focused culture

Ready to Apply?If you're interested in joining our team, please submit your resume and cover letter to:Shelby BlomeHuman Resources View email address on us.fitly.work