Referral Coordinator I

Job Description

Job Description

Are you ready to save a life?

Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.

Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.

Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.

What is Lifebanc?

Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.

Job Summary:

This position is responsible for the facilitation of the organ and tissue donation process through the identification and evaluation of each potential donor to ensure optimal outcomes for the donor families and recipients. This position is responsible for maintaining Lifebanc’s relationship with hospital staff with on-site support and service.

Essential Functions:

· Assesses and determines potential donors to maximize donation opportunities.

· Provides onsite response to all potential organ donor referrals within the specified timeframe.

· Collects and organizes donor information from hospital documentation and clinical staff.

· Compiles any past medical and/or social history.

· Works with system team to ensure support during active cases.

· Evaluates donor status and communicates results to the AOC.

· Collaborates with donor hospital staff and FSL to provide real time coordination of authorization process.

· Develops and relays communication strategy (Huddle) with appropriate hospital staff to assure best care of potential donor families.

· Coordinates with the PTC/FSL and provides necessary information regarding donor and family assessment.

· Collaborates with Lifebanc staff and hospital staff to determine follow up plan for referrals.

· Provides onsite follow-up for referrals as needed.

· Participates in system team huddles and meetings.

· Records accurate and timely information to maintain thorough donor records.

· Initiates and maintains real time case documentation through Lifebanc electronic medical record.

· Verifies all appropriate authorizations, clearances and documentation have been obtained.

· Performs administrative responsibilities when necessary for the completion of all documentation, forms, letters, and follow-up required by Lifebanc protocol.

· Maintains complete and accurate records of all donor related expenses for finance department.

· Develops and maintains effective working relationships with key professional contacts including front line staff, physicians, medical examiners, and county coroners to best facilitate organ and tissue donation.

· Provides real time education to hospital staff to help facilitate organ and tissue donation.

· Performs other job duties, as assigned.

Education and Experience:

· A degree, diploma, or certificate in the clinical health care field or related area preferred (EMT-B, EMT-P, LPN).

· Minimum 1-2 years of experience in the clinical health care field required.

Knowledge, Skills and Abilities:

· Proficient computer skills and working knowledge of basic equipment, e.g., printer, scanner, copier, and electronic communication devices simultaneously.

· Ability to assume responsibility without direct supervision, multitask and to demonstrate effective decision making within the scope of assigned authority.

· Strong interpersonal skills with the ability to interact and communicate effectively with a wide range of people, including medical staff, hospital personnel and donor families, if applicable.

· Ability to work independently from home, the office or hospital settings.

· Ability to maintain confidentiality and deal with diverse issues where many problems exist simultaneously and often compete for immediate attention.

· Ability to educate others in organ and tissue donation processes, including creating an environment that promotes learning.

· Ability to establish and maintain positive relationships with donor hospital and transplant center partners.

· Ability to follow established clinical policies, procedures, guidelines, and recommended improvements.

· Current valid driver’s license and automobile insurance.

Physical Requirements:

· Ability to lift 25 pounds and sit or stand for extended periods.

*Night shift position available.

Compensation and Benefits:

When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term and long-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!

Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.