ServiceNow Scrum Master - Project Manager

ServiceNow Scrum Master

We are seeking a skilled ServiceNow Scrum Master to lead high-performing Agile teams working on a large-scale software and hardware integration project, with a focus on ServiceNow environments. The successful candidate will be embedded within one or more agile teams operating under a Scaled Agile Framework (SAFe), facilitating Agile ceremonies, supporting process improvement, and ensuring team alignment with the broader Agile Release Train (ART) objectives. As a ServiceNow Scrum Master, you will promote agile best practices, remove obstacles to progress, coach team members, and help deliver continuous value to a mission-critical federal program. This position is 100% onsite at Scott AFB, IL, Fort Meade, MD, or Hill AFB (Ogden, UT).

Key Responsibilities:

• Facilitate Agile ceremonies including backlog grooming, sprint planning, sprint reviews, retrospectives, and PI planning.
• Remove impediments and coordinate with Release Train Engineers and Project Managers to drive solutions.
• Enforce Scrum rules, coach teams on SAFe/Agile principles, and guide teams toward agile maturity.
• Collaborate closely with Product Owners to define user stories and prioritize backlog.
• Track and share team metrics, identify trends, and implement improvements to enhance productivity and delivery flow.
• Foster a collaborative team environment that promotes innovation, continuous improvement, and knowledge sharing.
• Maintain information radiators and ensure transparency of progress and delivery metrics.
• Provide mentorship to junior Scrum Masters and support cross-team coordination across the ART.

Required Qualifications:

• U.S. Citizenship required.
• Active DoD Secret clearance required.
• Bachelor's degree with 4–8 years of relevant experience or Master's with 2–6 years. Equivalent experience accepted in lieu of degree.
• Certification: CSM, SSM, or PMI-ACP.
• Experience working as a Scrum Master in technical or software development teams.
• Proficiency in Agile project management tools (e.g., Jira).
• Strong interpersonal, communication, and facilitation skills.
• Ability to work onsite full-time at one of the designated locations.

Preferred Qualifications:

• Exposure to ServiceNow modules such as TSM, TNI, or OMT.
• Familiarity with ITIL, DevOps/DevSecOps, CI/CD pipelines, and Agile/SAFe transformations.
• Knowledge of AWS cloud and ServiceNow certifications.
• Experience transitioning from legacy applications to new systems.
• Previous experience with large-scale software systems including hardware integration.
• Technical degree in Computer Science, Systems Engineering, or related fields.

Core Benefits:

• Paid Time Off (PTO): TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays.
• Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi-Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match.
• Eligibility – 21 years of age or older, after 3 months of employment
• Individual or company-wide performance and recognition awards (Quarterly)
• Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA.
• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Performance bonus – Project-based
• Yearly bonus – Company based