Industrial Automation Field Service Technician

Industrial Automation Field Service Technician

We are looking for an Industrial Automation Field Service Technician to join our Rexel USA team in Denver, CO! Industrial Automation Field Service Technician or Senior level: Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.

Summary: The Industrial Automation Field Service Technician is responsible for providing on-site services to support process and discrete manufacturing operations. Specifically, services related to evaluating installed automation hardware/software, assessing networked equipment, troubleshooting systems, and identifying modernization opportunities. Support activities may include programming, drive startups, enhancing system reliability, and resolving emergency issues.

What You'll Do:

• Develop, modify, and troubleshoot programs in modern tag-based PLC environments across major automation platforms
• Apply a strong understanding of data types, structures, UDTs, arrays, and aliasing to build scalable and maintainable automation logic
• Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules)
• Implement best practices for code readability, version control, and documentation to support long-term system reliability
• Manage diagnosing logic, communication, and I/O issues using online monitoring, data tracing, and system diagnostics tools
• Act as representative of Rexel while performing services on mission critical customer equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs and goals thereby identifying opportunities for products and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need:

• 3+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Associate's Degree - Preferred
• 4 Year / Bachelor's Degree - Preferred
• Associate's of Science Degree in Engineering or Technology or technological training preferred
• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Knowledge, Skills & Abilities:

• Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required
• Demonstrate strong interpersonal communications, organizational and written/verbal communication skills
• Demonstrate ability to learn quickly and adapt to changing demands
• Examples of being self-motivated and able to work independently
• Hands-on experience with commercially available technology such as Microsoft excel, word, etc.
• Demonstrate strong analytical, problem solving and interpersonal skills required
• Ability to read and interpret electrical schematics, wiring diagrams, and P&IDs.
• Strong understanding of AC/DC circuits, relays, sensors, solenoids, motors, and drives.
• Proficiency with multimeters, clamp meters, oscilloscopes, and signal testers.
• Knowledge of industrial electrical safety standards (LOTO, NFPA 70E).
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly at least 51%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly at least 51%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly at least 51%

Weight and Force Demands:

• Up to 10 pounds - Constantly at least 51%
• Up to 25 pounds - Occasionally up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently 21% to 50%
• Exposed to electrical hazards; risk of electrical shock - Occasionally up to 20%
• Handles or works with potentially dangerous equipment - Occasionally up to 20%
• Travels to offsite locations - Constantly at least 51%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

#CAJD

For the state of Colorado only, the pay is $70,223.00 to $98,000.00, depending upon qualifications, experience, and other considerations permitted by law.

This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement