Business Analyst
vTech Solution
Job Summary:
Experienced Business Analyst responsible for leading discovery efforts, documenting current-state IT processes, identifying documentation gaps, and creating structured analysis artifacts to enhance operational resilience and knowledge management within IT environments. Responsibilities:
- Lead stakeholder interviews, workshops, and discovery sessions.
- Document processes, workflows, dependencies, and identify gaps.
- Create process maps, matrices, and various analysis artifacts.
- Gather and prioritize requirements for SOPs, runbooks, and recovery documentation.
- Support documentation standards, backlog tracking, and governance activities.
- 10+ years of business analysis experience in IT environments.
- Strong skills in requirements gathering, facilitation, and stakeholder management.
- Advanced knowledge of Microsoft 365 and Visio.
- Experience working with technical teams across infrastructure, applications, and cybersecurity.
- Bachelor's degree in a related field or equivalent experience.
- Experience with documentation recovery, process standardization, or knowledge management.
- Familiarity with cybersecurity, disaster recovery, or IT service management documentation.
- Knowledge of SharePoint, ITIL, NIST, or CIS.
- Preferred certifications: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation.
- Position requires fully onsite work.
- Full-time, 40 hours per week.
- Contract duration: 12 months.
- Interview process includes work sample review and panel interview.
Vacancy posted 2 days ago
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